Setting up push notifications on your ServiceNow instance

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • For each Mobile SDK application that incorporates the Virtual Agent service and leverages push notifications, you must complete the following configuration process on your ServiceNow instance.

    • Retrieve the Firebase push server key.
    • Add a push application record in the Push Application [sys_push_application] table.
    • Add a push notification message content record in the Push Notification Message Content [sys_push_notif_msg_content] table.
    • Add a default push registration.
    • Add a push notification message in the Push Notification Message [sys_push_notif_msg] table.
    • Modify the push notification record in the Notification [sysevent_email_action] table.