Impact Foundations
Impact Foundations is a fit-for-purpose set of account level initiatives to start you on the fast track to value and to maintain momentum via a streamlined quarterly motion.
Provides guidance for initial engagement for both new or seasoned customers and sets a baseline analysis of your current state and clear next steps to speed up your time to value, laying the groundwork for every action you take on the platform.
Foundations deliverables
Based on your Impact package, the deliverable outputs may vary:
✓ = Common standardized feature set.
= Includes unique package-specific features
| Impact deliverable | Description | Guided | Advanced | Total |
|---|---|---|---|---|
| Get started with Impact | Kicks off the onboarding experience and evaluates the current state of the targeted areas for analysis for your ServiceNow Platform. | ✓ | |
|
| Customer Impact plan | Contains best practices and recommendations based on your organizational goals and ServiceNow product mix curated by your Customer Success Manager. | ✓ | ✓ | ✓ |
| Product Adoption Roadmaps | View a recommended implementation sequence for your capabilities. | ✓ | ✓ | ✓ |
| Value management | Identify your high-level goals and tie them to measurable outcomes and success metrics that helps illustrate value over time. | ✓ | ✓ | ✓ |
| Capabilities maps | See the applications, or capabilities, at your disposal for achieving your objectives. | ✓ | ✓ | ✓ |