Jumpstart Your Natural Language Understanding
Summarize
Summary of Jumpstart Your Natural Language Understanding
The Jumpstart Your Natural Language Understanding (NLU) Accelerator is designed to demonstrate the capabilities and practical applications of NLU for ServiceNow Impact customers. It provides a comprehensive introduction to key NLU features such as planning, building, sizing, training, vocabulary management, testing, entity handling, deployment, and monitoring. This accelerator aims to support customers in establishing a strong foundation to increase Virtual Agent adoption effectively.
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This offering is available exclusively to customers with Impact Guided, Guided+ (Strategic Value or Platform Governance), Advanced, and Total packages under ServiceNow’s Impact terms.
Key Features
- Session Preparation: Includes provisioning a temporary instance, activating Intent Discovery, and assessing existing NLU models.
- Customer Coaching Session #1 (up to 90 minutes): Covers NLU best practices, detailed reviews of NLU components (Intent, Entity, Vocabulary), hands-on demonstration of testing and tuning, and access to a temporary instance for 30 days.
- Customer Coaching Session #2 (optional, up to 60 minutes): Provides a Q&A opportunity focused on Natural Language Understanding topics upon customer request.
Customer Roles and Responsibilities
Successful participation requires involvement from key customer roles:
- Platform Owner: Oversees the ServiceNow platform governance, aligning with business strategy and roadmap.
- System Administrator(s): Maintains platform stability, manages support cases, and implements configuration tasks.
- Virtual Agent Lead: Acts as the subject matter expert for the ServiceNow ITSM Virtual Agent.
- Developer(s): Responsible for coding and customization within the ServiceNow platform.
- Trusted Service Partners (Recommended): Participate in coaching sessions to learn best practices and potentially support the customer longer term.
Additional Considerations
Note that this accelerator or parts of it may not be available in restricted environments such as FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers, self-hosted customers, or managed service providers (except for internal use). ServiceNow does not implement NLU recommendations on customer sub-production or production instances.
The Jumpstart Your Natural Language Understanding (NLU) Accelerator provides a demonstration of the possibilities and capabilities of Natural Language Understanding.
Accelerator Overview
Jumpstart Your Natural Language Understanding provides Impact customers with a comprehensive overview of Natural Language Understanding, including many of the underlying features, such as, Planning, Building, Sizing, Training, Vocabulary, Testing, Entity, Deployment, and Monitoring. This offering aims to educate and help you increase your Virtual Agent adoption by laying the groundwork for a healthy foundation.
For related information, see Virtual Agent or Natural Language Understanding.
Package Availability
Offered pursuant to the applicable ServiceNow Impact Package and Accelerator descriptions available at https://www.servicenow.com/legal/servicenow-impact.html.
What You Get
- Session Preparation
- Provision a temporary instance
- Activate and run Intent Discovery
- Assess current NLU models, if applicable
- Customer Coaching Session #1 (Up to 90 minutes)
- Includes the following:
- NLU leading practices and resources review
- NLU component review:
- Intent
- Entity
- Vocabulary
- Individual deep-dive into each NLU component
- Demonstration of testing and tuning
- Temporary instance with 30 days of provided access
- Customer Coaching Session #2 (Optional upon Customer request - up to 60 minutes)
- Opportunity for Q&A related to Natural Language Understanding
Requested Customer Resources
| Customer Resource | Responsibilities |
|---|---|
| Platform Owner (Required) |
Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. |
| System Administrator(s) (Required) | Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. |
| Virtual Agent Lead (Required) |
Subject matter expert responsible for ServiceNow ITSM Virtual Agent. |
| Developer(s) (Required) |
Writes code for the ServiceNow platform. |
| Trusted Service Partners (Recommended) | Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward. |
Requested Information/Access
Please refer to the applicable Impact Accelerator Description available at https://www.servicenow.com/legal/servicenow-impact.html
Exceptions
This Impact Accelerator in its entirety or portions of the Impact Accelerator Activities may not be available to customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, to self-hosted customers, or in other restricted environments, or to managed service providers (except for their internal use).
ServiceNow is not responsible for implementing Natural Language Understanding recommendations on Customer’s sub-production or production instances.