Jumpstart Your Platform Analytics
Summarize
Summary of Jumpstart Your Platform Analytics
The Jumpstart Your Platform Analytics Accelerator is designed to demonstrate the capabilities and benefits of Platform Analytics for ServiceNow customers, specifically those with Impact packages. It helps organizations improve service delivery quality, efficiency, and cost by providing a practical demonstration of reporting and Performance Analytics configuration through a temporary instance, alongside best practices for getting started.
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Key Features
- Temporary Instance Provisioning: Customers receive access to a temporary ServiceNow instance pre-configured with Platform Analytics Content Packs focused on ITSM (IT Service Management).
- Customer Coaching Sessions:
- Session #1 (up to 90 minutes): Includes an overview and demonstration of Platform Analytics, architecture review, best practices for leading and lagging indicators, differentiation between reporting and Performance Analytics, and practical guidance.
- Session #2 (optional, up to 60 minutes): A Q&A session available upon customer request to address specific Platform Analytics questions.
- Access Duration: Thirty days access to the temporary instance for hands-on exploration and learning.
Customer Responsibilities and Resources
Successful engagement requires involvement from the following customer roles:
- Platform Owner (Required): Oversees the ServiceNow platform, aligning it with business strategy and governance.
- System Administrator(s) (Required): Maintains platform stability and usability, manages application support, and implements configuration tasks.
- Reporting Lead(s) (Required): Coordinates with the ServiceNow consultant and drives action items from the engagement.
- Process/Service Owner(s) (Recommended): Senior leaders accountable for ensuring business processes are fit for purpose.
- Developer(s) (Recommended): Provides coding support for ServiceNow platform enhancements.
- Trusted Service Partners (Recommended): Participate in coaching sessions to understand best practices and potentially support the customer long-term.
Package Availability and Restrictions
This Accelerator is available for Impact Guided, Guided+, Advanced, and Total packages under applicable ServiceNow Impact Package terms. However, it may not be available in certain restricted environments such as FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, or for self-hosted customers.
Important Notes
- ServiceNow provides the temporary instance and coaching but does not implement Platform Analytics recommendations directly on customer production or sub-production instances.
- Customers should refer to the official ServiceNow Impact Package descriptions for detailed terms and required information before engagement.
The Jumpstart Your Platform Analytics Accelerator provides a demonstration of the possibilities and capabilities of Platform Analytics.
Accelerator Overview
Jumpstart Your Platform Analytics provides Impact customers with an overview of Platform Analytics and the ability to greatly improve service delivery quality, efficiency, and cost. An applied demonstration of reporting and Performance Analytics configuration, capabilities, and analytics via a temporary instance as well as leading practices on getting started is included.
Package Availability
Offered pursuant to the applicable ServiceNow Impact Package and Accelerator descriptions available at https://www.servicenow.com/legal/servicenow-impact.html.
What you get
- Session Preparation
- Provisioning of a temporary instance
- Installation of Platform Analytics Content Packs – ITSM focus
- Customer Coaching Session #1 (up to 90 min)
- Includes the following:
- Platform Analytics overview and demonstration
- Review Platform Analytics architecture
- Leading and lagging indicator best practices
- Discuss differences between reporting and Performance Analytics
- Thirty days of access to the temporary instance
- Customer Coaching Session #2 (Optional upon Customer request – up to 60 min)
- Opportunity for Q&A related to Platform Analytics
Requested customer resources
| Customer Resource | Responsibilities |
|---|---|
Platform Owner (Required) |
Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. |
| System Administrator(s) (Required) | Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. |
| Reporting Lead(s) (Required) | Meets with the ServiceNow Impact Accelerator Consultant, provides access to the required resources, and drives the actions from the engagement. |
| Process/Service Owner(s) (Recommended) | A senior leader within each business unit for each major process or service (e.g., incident, change, employee onboarding) who is accountable for ensuring the process is fit for purpose. |
| Developer(s) (Recommended) | Writes code for the ServiceNow platform. |
| Trusted Service Partners (Recommended) | Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward. |
Requested information / access
Refer to the applicable Impact Accelerator description available at https://www.servicenow.com/legal/servicenow-impact.htmlExceptions
This Impact Accelerator in its entirety or portions of the Impact Accelerator Activities may not be available to customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, to self-hosted customers, or in other restricted environments.
ServiceNow resources are not responsible for implementing Platform Analytics recommendations on Customer’s sub-production or production instances.