Jumpstart Your Migration of Platform Analytics

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Jumpstart Your Migration of Platform Analytics

    The Jumpstart Your Migration of Platform Analytics Accelerator is designed to help ServiceNow Impact customers prepare for and execute the migration of their Platform Analytics content. This accelerator provides a practical demonstration using a clone of the customer's instance to walk through the migration process, address common questions, and highlight potential issues and next steps. It offers guidance on organizational and platform readiness to ensure a smooth transition.

    Show full answer Show less

    Key Features

    • Session Preparation and Temporary Instance: Customers receive a temporary instance for up to 30 days, allowing a safe environment to review and test migration activities.
    • HealthScan and Review: The accelerator includes running a Platform Analytics HealthScan (if applicable) and reviewing the customer’s current Platform Analytics setup and migration readiness.
    • Customer Coaching Sessions:
      • Session #1 (up to 90 minutes): Covers readiness activities, migration steps, review of core ServiceNow content updates, customized migration walkthrough, and recommendations based on the initial review.
      • Session #2 (optional, up to 60 minutes): Provides a Q&A opportunity to address specific migration questions.
    • Package Availability: Offered to customers with Impact Guided, Guided+ (Strategic Value or Platform Governance), Advanced, and Total packages.

    Customer Responsibilities

    Successful migration requires active participation from designated customer roles:

    • Platform Owner (Required): Oversees ServiceNow platform governance and aligns migration efforts with business strategy.
    • System Administrator(s) (Required): Maintains platform stability, manages support, and executes configuration tasks.
    • Reporting Lead(s) (Required): Coordinates with the ServiceNow consultant and drives engagement actions.
    • Developer(s), Process/Service Owners, Process Leads, Service Managers, Trusted Service Partners (Recommended): Provide technical expertise, process leadership, and support to ensure migration success.

    Important Considerations

    • The accelerator may be restricted or unavailable in certain environments such as self-hosted or managed service provider contexts (except internal use).
    • ServiceNow resources provide guidance and recommendations but do not implement changes directly on customer production or sub-production instances.

    The Jumpstart Your Migration of Platform Analytics Accelerator provides a demonstration of how to successfully prepare and migrate your Platform Analytics content.

    Accelerator Overview

    Jumpstart Your Migration of Platform Analytics provides Impact customers with an overview of the changes required to migrate your Platform Analytics content. The Accelerator includes walking through the migration process with a clone of the customer's instance and highlighting some typical questions, issues, and next steps. Advice and direction are provided to prepare for the change.

    See Platform Analytics for additional information on Platform Analytics applications.

    Package Availability

    Note:
    This Accelerator is available for Impact Guided, Guided+ (Strategic Value or Platform Governance), Advanced, and Total packages.

    Offered pursuant to the applicable Impact Accelerator Description available at  https://www.servicenow.com/legal/servicenow-impact.html

    What You Get

    Session preparation
    • Provisioning of a temporary instance
    • Review of customer’s Platform Analytics implementation and migration readiness
    • Run Platform Analytics HealthScan (if applicable)
    Customer Coaching Session #1 (Up to 90 minutes)
    Includes the following:
    • Overview of readiness activities (organization and platform) and migration steps
    • Review updates for:
      • Core ServiceNow content
      • Migration process based on the customer’s install base
    • Customer migration process walkthrough
    • Discuss recommendations based on the initial review
    • 30 days of access to the temporary instance is provided
    Customer Coaching Session #2 (Optional upon Customer request, up to 60 minutes)
    Opportunity for Q&A related to the Platform Analytics migration process

    Requested Customer Resources

    Table 1. Customer resource and responsibilities
    Customer Resource Responsibilities
    Platform Owner- Required Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform.
    System Administrator(s)- Required Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features.
    Reporting Lead(s)- Required  Meets with the ServiceNow Impact Accelerator Consultant, provides access to the required resources, and drives the actions from the engagement. 
    Developer(s)- Recommended  Writes code for the ServiceNow platform. 
    Process/Service Owner(s)- Recommended 

    A senior leader within each business unit for each major process or service (e.g., incident, change, employee onboarding) who is accountable for ensuring the process is fit for purpose  .
    Process Lead(s)- Recommended  Subject matter expert responsible for managing the applicable process. 
    Service Manager(s)- Recommended  Subject matter expert responsible for managing the applicable service. 
    Trusted Service Partners- Recommended Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward.

    Requested Information

    Please refer to the applicable Impact Accelerator Description available at  https://www.servicenow.com/legal/servicenow-impact.html

    Exclusions

    This Impact Accelerator in its entirety or portions of the Impact Accelerator Activities may not be available to customers in certain restricted environments, to self-hosted customers, or in other restricted environments, or to managed service providers (except for their internal use).

    ServiceNow resources are not responsible for implementing recommendations on customer sub-production or production instances.