Using Impact

Using Impact available directly through your ServiceNow instance and the Impact Delivery Instance offers a similar experience, but the user interface may vary.

Key features

Table 1. Navigation menu options

	Menu	Details
	Navigating Impact	Use the progression checklist to onboard your team. Familiarize your team with the Impact Store App features by following the Guided Tour. Interact with your Impact team. Receive tailored recommendations for next steps.
	Platform Health	Use diagnostic tools that help you understand the current health of your instance, identify potential issues and setbacks, and take quick corrective action.​
	Use the recommendations list	Use the recommendations full list to view the recommendations tailored for you.
	Initiatives and Accelerators	Initiatives catalog: Actionable engagements and workstreams that support your digital transformation. Accelerator catalog: Fixed-scope offerings with experts behind each option to quickly provide value exactly where you need it
	Product Adoption Roadmaps	View your capabilities and product adoption roadmaps for your ServiceNow instances: See the applications, or capabilities, at your disposal for achieving your objectives. View a recommended implementation sequence for your capabilities organized into specific phases for optimal implementation.
	Value management	Captures your objectives, which are high-level goals tied to measurable outcomes that help illustrate value over time.
	Consumption Report	View your tier features across various accounts including used and unused accelerators, initiatives, instance observer users, developer support users, and active case breakdowns.

Important:

In order to access various levels of Impact, a role must be assigned to you. Your Impact Administrator can assign the appropriate roles to you. See Manage Impact Delivery Instance users for additional information.