Scan Engine Platform Owner dashboard
Summarize
Summary of Scan Engine Platform Owner Dashboard
The Scan Engine Platform Owner dashboard provides essential insights into the Scan Engine's performance, including unresolved findings, health scores, lines of code scanned, and ongoing update sets. It allows Platform Owners to monitor key metrics and manage findings effectively.
Show less
Key Features
- Outstanding Findings: Displays the number of unresolved findings from the Scan Engine.
- Health Score: Indicates the percentage of definition occurrences without findings, calculated as 1 - (F / D) 100.
- Lines of Code Scanned: Total lines of code analyzed, including script fields and base system records.
- In Progress Update Sets: Shows unfinished update sets being developed.
- Findings by Impact to Instance: Categorizes total findings by their impact level, allowing quick access to detailed findings.
- Open Findings by Team: Lists teams with their corresponding open findings, facilitating accountability and management.
- Trend Charts: Includes visual representations of technical debt, findings by team, and real-time preventions.
Key Outcomes
By utilizing the dashboard, ServiceNow customers can:
- Quickly identify and address unresolved findings to improve system health.
- Evaluate the technical debt associated with findings and prioritize resolution efforts.
- Monitor team performance and accountability through open findings metrics.
- Customize view settings and time periods for more relevant data analysis.
Access to this dashboard requires the impact.admin or impact.platform.owner role, ensuring that only authorized personnel can manage critical findings and metrics.
The Platform Owner dashboard includes trend charts and the following overview modules.
| Information module | Description |
|---|---|
| Outstanding findings | The number of unresolved findings identified by the Scan Engine that have not been addressed. |
| Health score |
The health score represents the percentage of definition occurrences used across the platform that did not return any findings. It is calculated as:
|
| Lines of code scanned | The total number of lines of code analyzed by the Scan Engine, including all script field code and any scanned base system records. |
| In progress update sets | The number of unfinished update sets currently being worked on by developers. |
| Findings by impact to instance |
|
| Open findings by team | All available teams configured on the instance through the Team Leads related list on the Scan Engine Properties page. You can select a team from the list to show their
corresponding information in the module and trend charts. Note: The number next to the team name is the number of open findings held by that team. |
Platform Owner trend charts
The Platform Owner dashboard includes the following trend charts.
| Chart | Description |
|---|---|
| Technical debt |
|
| Technical debt by team |
|
| Findings by team |
|
| Findings by impact to instance |
|
| Real time preventions |
|
| Real time preventions trend |
|
| Findings by file type |
|
| Update sets |
|
| Exception reasons | The number of exception approval requests by status for each team. |
| Findings by suite |
|
Platform Owner dashboard data sources
| Component | Data Source |
|---|---|
| Outstanding findings | sn_se_scan_result |
| Health score | sn_se_scan_result |
| Lines of code scanned | sn_se_scan_result |
| In progress update sets | sn_se_scan_result |
| Findings by impact to instance | sn_se_summary_scan_detail |
| Open findings by team | sn_se_summary_scan_detail |
| Component | Data Source |
|---|---|
| Technical debt | sn_se_summary_scan_detail |
| Technical debt by team | sn_se_summary_scan_detail |
| Findings by team |
|
| Findings by impact to instance | sn_se_summary_scan_detail |
| Real time preventions | sn_se_onsubmit_prevention |
| Real time preventions trend | sn_se_summary_scan_detail |
| Findings by file type | sn_se_summary_scan_detail |
| Update sets |
|
| Exception reasons | sn_se_exception_reason |
| Findings by suite | sn_se_summary_scan_detail |