Multi-instance Topologies
Summarize
Summary of Multi-instance Topologies
The Multi-instance Topologies Accelerator is designed to educate ServiceNow Impact customers on key business drivers and topology options for implementing multiple production instances within a single customer environment. It introduces four multi-instance topology alternatives, outlining their use cases, strengths, weaknesses, and example process flows. The program includes interactive sessions to help customers evaluate their own multi-instance needs and collaborate with implementation providers to develop an architecture that fits their requirements.
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This Accelerator supports customers aiming to understand and plan multi-instance strategies, ensuring alignment with business goals and platform governance.
Key Features
- Structured Education Sessions:
- Introductory session (up to 60 minutes) to set expectations, discuss business drivers, and introduce topology options.
- Two customer education sessions (up to 120 minutes each) presenting multi-instance topologies with interactive activities based on customer use cases.
- Optional follow-up session (up to 60 minutes) for Q&A and additional guidance.
- Deliverables: Workshop slides, topology use case activities, guidance for next steps, and requested customer resources.
- Customer Participation: Customers provide input via questionnaires and use cases to tailor sessions to their environment.
- Roles and Responsibilities: Key customer roles include Platform Owner, Platform Administrator, ServiceNow Platform Architect, Enterprise Architect(s), and optionally Service Owner(s), each contributing to platform governance, architecture, or service-specific processes.
- Prerequisite: Completion of the “How to Tackle Architectural Implementation Models” workshop and access to its outputs is required before engaging in this Accelerator.
- Package Availability: Available to customers with Impact Guided+ (with Platform Governance add-on), Advanced, and Total packages.
What This Enables for Customers
- Gain a foundational understanding of when and why multiple production instances might be necessary.
- Explore and compare four multi-instance topology options with practical examples and use cases.
- Engage interactively to apply knowledge to the customer’s specific environment and business drivers.
- Receive advisory guidance to plan next steps for multi-instance architecture development.
- Clarify roles and responsibilities critical to multi-instance implementation success.
Scope and Limitations
This Accelerator focuses on multi-instance production topologies and does not cover detailed technical architecture design, integration blueprints, or configurations for sub-production instances such as development, test, or UAT environments. It also does not address multi-tenant or managed service provider-specific scenarios.
This Accelerator provides education on drivers and topology alternatives to support multiple production instance implementations delivered within the context of a single-customer production implementation.
Accelerator Overview
The Multi-instance Topologies Accelerator provides Impact customers with facilitated education sessions that establish a foundational understanding of the common business drivers that could warrant multiple production instances and an introduction to four multi-instance topology alternatives.
The overview for each topology includes a description, topology-related use cases, strengths and weaknesses, and example process flows. The education sessions are interspersed with interactive use case activities, so that following the completion of the Accelerator, you may continue to evaluate your own multi-instance requirements by engaging your implementation provider to develop an implementation architecture.
Package Availability
What You Get
- Introductory Customer Session (up to 60 minutes)
- Introduce Accelerator and set expectations on process and depth of deliverable
- Communicate expectation for Customer participation
- Introduce business drivers for multiple production instances
- Introduce four multi-instance topologies
- Request completion of intake questionnaire, three use cases, and provide any other requested inputs
- Customer Education Session #1 (up to 120 minutes)
- Present business drivers for multiple production instances, referencing use cases provided by the customer
- Present two multi-instance topologies
- Conduct interactive activities based on relevant customer-provided use cases
- Customer Education Session #2 (up to 120 minutes)
- Present two multi-instance topologies, which may or may not reference the customer’s use cases
- Conduct interactive activities based on relevant customer-provided use cases
- Advisory guidance for next steps
- Follow-up Customer Session (optional upon Customer request - up to 60 minutes)
- Opportunity for Q&A related to the multi-instance topologies education and guidance
- Multi-instance Topologies Deliverables
- Workshop slides
- Multi-instance topology use case activities
- Guidance for next steps
Requested customer resources
| Customer Resource | Responsibilities |
|---|---|
| Platform Owner (Required) | Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. |
| Platform Administrator (Required) | Responsible for the day-to-day administration of the ServiceNow platform. |
| ServiceNow Platform Architect (Required) | Responsible for overall ServiceNow platform architecture, strategy, and governance. |
Enterprise Architect(s) (Required) |
Provides a holistic view of the organization’s strategy, processes, and other systems, including any necessary policy or organizational requirements. Helps guide the Platform Owner to align with technical or functional standards. |
| Service Owner(s) (Recommended) | Responsible for data and process flows related to a specific service, process, or an integration. |
Pre-requisite
The completion of the workshop, How to Tackle Architectural Implementation Models, is required. For more information, contact your Enterprise Architect.
Requested Information Access
The output deliverables from the How to Tackle Architectural Implementation Models workshop are requested.
Exceptions
- Multi-instance topology architecture design recommendations
- Multi-instance technical implementation / technical integration detailed architecture
- Enterprise architecture review
- Detailed architecture blueprint for multi-instance configuration
- How to integrate multiple production instances
- Topology considerations for Managed Service Provider and/or multiple customer multi-instance configurations
- Multiple sub-production instances, for example, development, test, or user acceptance test (UAT))