Track Platform Health trends

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Track Platform Health trends

    The Track Platform Health trends feature offers role-based Analytics Dashboards within ServiceNow, presenting graphical views of detailed findings from the Scan Engine. These dashboards provide key metrics, charts, and trend analysis to help users monitor platform health effectively. Each dashboard is tailored to specific roles, ensuring relevant insights and metrics aligned with the responsibilities of executives, platform owners, team leads, and developers.

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    Role-Based Dashboard Views

    • Executive: Offers a high-level overview focusing on strategic indicators such as technical debt, compliance risk, and cost/time savings from Platform Health fixes. This view supports leadership in understanding business value and prioritizing investments without requiring technical detail.
    • Platform Owner: Provides operational visibility into scan results, remediation progress, and technical debt to manage risk, enforce governance, and ensure workflow efficiency.
    • Team Lead: Focuses on assigned findings and team performance metrics, helping with delivery management, workload balancing, progress tracking, and aligning remediation with project timelines.
    • Developer: Delivers task-specific information including developer assignments, detailed findings, and exception reasons, enabling quick action on issues and streamlined remediation to maintain code quality.

    Dashboard Data Freshness and Status

    Performance Analytics jobs run automatically after each scan to update dashboard data in near-real-time without manual effort. A status indicator communicates the current state of data processing across user roles:

    • Up to date: Data reflects the latest scan results.
    • Updating: Data is currently being refreshed.
    • Delayed: Data is outdated; users should contact administrators if delays persist.

    Interactive Dashboard Features

    Dashboard charts include interactive donut charts that allow users to filter backend lists by specific segments such as level, category, or status of findings. The heatmap uses an accessible color scheme for better readability across different types of color vision, enhancing usability for all users.

    Analytics Dashboards provide a graphical way to view detailed information relating to findings, both pending and resolved, with the Scan Engine. The dashboards are role-based, allowing for persona-based views of information. They display  key metrics,  charts, and  trend analysis.

    Analytics Dashboards vary depending on your ServiceNow role. As each role has specific needs and responsibilities, the dashboard is tailored to provide relevant insights and metrics per role.

    Each dashboard role has a correlative relationship with its corresponding dashboard view. Users will only be able to access dashboard views associated to the roles their account has been granted.

    Table 1. Analytics Dashboard experience per role
    Role Description
    Executive

    sn_impact_common.Impact Executive

    		 Provides executives a high-level view of platform health and AI remediation impact. It focuses on strategic indicators such as technical debt, compliance risk, and overall cost and time savings from Platform Health fixes.

    The view is designed to help leadership understand business value and make informed decisions about investments and priorities without diving into technical details.
    Platform Owner

    sn_impact_common.Impact Platform Owner

    		 Provides visibility into scan results, remediation progress, and technical debt across instances. This view is designed for operational oversight. It helps owners manage risk, enforce governance, and ensure workflows are running efficiently.
    Team Lead

    sn_impact_common.Impact Development Team Lead

    		 Highlights assigned findings and team performance metrics. This view is centered on delivery and resource management. It helps team leads balance workloads, track progress, and keep remediation aligned with project timelines, ensuring smooth execution without disrupting other deliverables.
    Developer

    sn_impact_common.Impact Developer

    		 Provides hands-on, task-focused information such as developer assignments, detailed findings, and outstanding exception reasons. Developers can quickly act on issues, provide feedback, and streamline remediation work, reducing manual effort while maintaining code quality. 

    Dashboard data freshness

    Performance Analytics (PA) jobs run automatically at the correct time and frequency following each scan, so dashboard data updates in near-real-time without manual intervention. The dashboard displays a status indicator so that all four user personas can monitor the current state of data processing.

    Table 2. PA job status indicators
    Status Description
    Up to date PA jobs have completed and the dashboard reflects the latest scan results.
    Updating PA jobs are currently running. Data will refresh automatically when processing completes.
    Delayed PA jobs have not completed within the expected window. Data may not reflect the most recent scan. Contact your administrator if this persists.

    Interacting with dashboard charts

    Donut chart segments are interactive. Select any segment to open a filtered backend list view showing only the findings that correspond to that segment — for example, findings by a specific level, category, or status.

    The heatmap uses an accessible color scheme designed for readability across a range of color vision differences, replacing the previous blue-on-blue scheme.