Jumpstart your AI Control Tower: Foundations

  • Release version: Australia
  • Updated June 16, 2026
  • 1 minute to read

    • Jumpstart your AI Control Tower: Foundations provides a demonstration of the possibilities and capabilities of ServiceNow’s AI Control Tower.

    Accelerator overview

    Jumpstart Your AI Control Tower: Foundations introduces Impact customers to AI Control Tower of ServiceNow. Through an applied demonstration, customers gain clarity on how it supports AI governance, helping them improve oversight and closely track their AI investments. This accelerator includes key resources and leading practice guides, enabling customers to leave feeling confident in their ability to govern AI initiatives effectively.

    Package Availability

    Note:
    This Accelerator is available for Impact Guided, Guided+ (SV or PG), Advanced, and Total packages.

    What you get

    Session Preparation
    The Technical Accelerator Consultant:
    • Provisions a temporary instance (if applicable)
    • Activates and configures related plug-ins
    • Configures AI Control Tower
    Customer Coaching Session 1 (up to 90 min)​
    Includes the following:​
    • Overview of AI Control Tower & Related Roles
    • End User demonstration
    • Technical Demonstration
    • Walk-through of ServiceNow’s AI Control Tower life cycle workflow
    • Temporary instance provided with 30 days access
    • Leading practices guides and resources
    Customer Coaching Session 2 (Optional on Customer requests-up to 60 min)​
    Opportunity for Q&A related to ServiceNow's AI Control Tower

    Requested customer resources

    Table 1. Customer resource and responsibilities
    Customer Resource Responsibilities Required Recommended
    Platform Owner Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and actively involves in the overarching governance of the platform. ✓
    System administrator(s) Responsible for maintaining the stability and usability of the ServiceNow platform by performing application maintenance, managing support for Cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. ✓
    Subject Matter Expert(s) Subject matter expert responsible for managing risks across the AI lifecycle and ensuring that AI assets comply with regulations, industry standards, and governance frameworks. ✓
    Developer(s) Writes code for the ServiceNow platform. ✓
    Trusted Service Partners Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward. ✓

    Requested information and access

    Requested Information/Access

    Note:
    Additional details on supplemental legal terms, prerequisites, specifications, requirements, and exclusions can be found in the Impact Accelerator Terms Matrix.