Bulk Fix code in real-time with Now Assist

  • Release version: Australia
  • Updated May 15, 2026
  • 1 minute to read

    • As a ServiceNow developer, you can receive code fix suggestions when an error is detected.

    Before you begin

    Complete the pre-requisites and setup steps in order to activate Fix code in real-time. See Configure Fix code in real-time for Platform Health for details.

    Role required: sn_impact_gen_ai_fix_user

    Procedure

    1. When an error eligible for AI resolution is detected, review the findings summary banner at the top of the form, then select View finding details to open the Findings panel.

      The Findings panel displays on the right side of the workspace and organizes findings into the following tabs: All, Act, Recommend, Suggest, and Review. Each finding card includes:

      • Finding level and impact level: The severity and a link to the Scan Engine definition.
      • Details: The exact line number in the code where the finding occurred.
      • Steps to resolve issue: A description of the recommended resolution.
      • Supporting documentation: A link to a knowledge base article or documentation explaining the recommended configuration.

      For Recommend level findings, a Create exception button is available directly on the finding card.

      The Findings panel displaying Act and Recommend level findings alongside the script editor.
    2. Select Fix with Now Assist from the menu bar to execute the remediation process.
      Review the Now Assist Panel with remediation suggestions.

      The suggested fix for the Code Fix AI finding.

      • The Now Assist panel displays the reasoning, in steps, for the findings it provided resolutions for.
      • At the same time, a code comparison view displays on the script itself, illustrating the suggested modifications. Updated code is displayed in green and the removed code has a pink background.
      • The script editor is read-only until the Now Assist conversation closes, either by accepting or rejecting the proposed fix.
        Note:
        You can either accept the code fix as is, reject it, or provide revisions to the suggested fix. During the revision process, you can interact with the AI Agent panel to prompt it to make additional changes for each finding.
    3. Enter Accept the solution in the AI response prompt to make the change.
      • The available prompts are displayed in the bulleted list for the proposed solution.
      • If you reject the solution, the code will be editable.
      Note:
      Users with the executive role can access the Executive Dashboard which contains a module that displays all findings resolved using the Code Fix AI Agent. See Scan Engine Executive dashboard for additional information.