Manage Impact Delivery Instance users

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Impact Delivery Instance (IDI) admins can create, view, and manage their users.

    Before you begin

    Note:
    See Roles installed with Impact for information about Impact role permissions.

    Role required: Impact admin

    Procedure

    1. Navigate to Impact > User Profile Menu > Manage Users.
    2. Select Add new user.
    3. Enter the relevant information including:
      • User email (required)
      • User First and Last names (required)
      • Impact role
      • Impact feature access
      • ServiceNow University access role
    4. Select Submit.
      The new user is created.
    Edit or remove user permissions
    1. Navigate to Impact > User Profile Menu > Manage Users.
    2. Select View all users.
    3. Enter the users name into the Search users field.
    4. Select Actions > Edit role(s).
    5. Edit the user role and access accordingly.

      Set the user role to None to remove IDI access.

    6. Select Confirm.
      • A confirmation message displays then you are returned to the company users page.
      • An email will be sent to the user with information on how to log in to Impact.