Review HAM artifacts

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read

    • The Data Collection app contains a pre-build data metric structure for the ServiceNow Performance/Platform Analytics application.

    Performance/Platform analytics

    The content pack comes with the following artifact types.

    Table 1. Performance/Platform Analytics artifact types
    Artifact type Description
    Indicator Source Captures the basic data sets and commits them to the working memory of the platform to provide the foundation for the calculations. This is also called a data cube.
    Automated Indicator Basic calculation definition on the indicator source data set, potentially with additional filter conditions that you apply before making the calculation.
    Manual Indicator Metric for which there is no data set within the platform. Requires you to manually add a data point.
    Formula Indicator A more comprehensive calculation, such as % and ratio calculations that require multiple automated indicator data points for the calculation.
    Data Collection Jobs Schedule on which the automated data collection will run.
    Widgets Configuration for the UI visualization of an indicator.
    Dashboard Display of a collection of widgets on a pane. This dashboard contains two tabs. One tab contains widgets showing quarterly values, and the other contains widgets showing monthly values.

    Artifacts by type

    The app contains the following artifacts for each of the above-specified artifact types.

    Table 2. Artifacts by type
    Artifact type Name
    Data Collection Job Impact VM - HAM - Monthly Data Collection
    Data Collection Job Impact VM - HAM - Historical Data Collection
    Dashboard Impact VM - HAM
    Widget % new hires with all HW provisioned by day 1
    Widget Backlog as a % HW requests
    Widget % unaccounted for HW assets
    Widget % HW assets in circulation
    Widget % of leased HW assets returned late
    Widget % of HW assets that have 'end of useful life' field populated
    Widget # of Employees : # of HAM FTEs
    Widget Legacy HAM systems annual run-rate
    Widget # of unplanned outages from HW issues
    Manual Impact VM - % new hires with all HW provisioned by day 1
    Formula Impact VM - Backlog as a % HW requests
    Automated Impact VM - Number of created HW requests this month
    Automated Impact VM - Number of closed HW requests this month
    Formula Impact VM - % unaccounted for HW assets
    Automated Impact VM - # HW assets accounted
    Automated Impact VM - # HW assets missing
    Formula Impact VM - % HW assets in circulation
    Automated Impact VM - # HW assets
    Automated Impact VM - # HW assets in inventory
    Manual Impact VM - % of leased HW assets returned late
    Manual Impact VM - % of HW assets that have 'end of useful life' field populated
    Manual Impact VM - # of employees: # of HAM FTEs
    Manual Impact VM - Legacy HAM systems annual run-rate
    Automated Impact VM - # of unplanned outages from HW issues this month