Australia Impact

Release: australia
ft:locale: English
ft:publication_title: Australia Impact
ft:clusterId: ipact
bundleId: ipact

Impact
Exploring Impact
Impact operating model
Impact Packages
Impact Squad
Impact Foundations
Getting Started with Impact
Customer Impact Plan
Impact Steady State
Configuring Impact
Configure the Impact Store Application
Install Impact
Run Impact Guided Setup
Onboard users with Guided Setup
Assign users to Scan Engine groups
Activate Scan Engine and review settings
Configure Scan Engine properties
Configure scanning properties per persona
Configure Scan Engine instance integration settings
Configure definition properties
Configure real-time scanning properties
Configure exception reason properties
Configure update set scanning properties
Run your first scan
Full and delta instance scans
Initiate and manage scans
Running on-demand scans
Initiate application scans
Initiate update set scans
Initiate instance scans
Initiate limited definition scans
Scan blocking and override behavior scenarios
Use automated registration to IDI
Verify the connection
Initiate data migration
Scan Engine integrations
Create an integration user account
Register your instance
Configure the OAuth authentication method development instance
Configure the OAuth authentication method production instance
Configure the Basic authentication method
Validate your instance connection
Recover from account lockout
Definitions integration
Sync definitions
Exception reason integration
Sync exception reasons
User story integration
Configure ServiceNow user story integration
Configure Jira user story integration
Configure Azure DevOps story integration
Deployment and synchronization integrations
Configure AES/AEMC integration properties
Configure update set integration
Configure other integration options
Grant temporary instance access to your Impact Squad
Activate Now Assist skills in Now Assist for Impact
Enable data collection for Value Management
Install dependent plugins
Modifying the configuration
Upgrading the Data Collection Content Pack
Impact Value Management Data Collection for APM
Install the Data Collection Pack
Configure the Data Collection Pack
Activate the Data Collection Pack
Review APM artifacts
Impact Value Management Data Collection Content Pack for App Engine
Install the Data Collection Pack
Configure the Data Collection Pack
Activate the Data Collection Pack
Review App Engine artifacts
Impact Value Management Data Collection Content Pack for CSM
Install the Data Collection Pack
Configure the Data Collection Pack
Activate the Data Collection Pack
Review CSM artifacts
Impact Value Management Data Collection Content Pack for SAM
Install the Data Collection Pack
Configure the Data Collection Pack
Activate the Data Collection Pack
Review SAM artifacts
Impact Value Management Data Collection Content Pack for HAM
Install the Data Collection Pack
Configure the Data Collection Pack
Activate the Data Collection Pack
Review HAM artifacts
Impact Value Management Data Collection Content Pack for ITSM
Install the Data Collection Pack
Configure the Data Collection Pack
Activate the Data Collection Pack
Review ITSM artifacts
Impact Value Management Data Collection Content Pack for ITOM
Install the Data Collection Pack
Configure the Data Collection Pack
Activate the Data Collection Pack
Review ITOM artifacts
Impact Value Management Data Collection Content Pack for HR
Install the Data Collection Pack
Configure the Data Collection Pack
Activate the Data Collection Pack
Review HR artifacts
Impact Value Management Data Collection Content Pack for SecOps
Install the Data Collection Pack
Configure the Data Collection Pack
Activate the Data Collection Pack
Review SecOps artifacts
Impact Value Management Data Collection Content Pack for SPM
Install the Data Collection Pack
Review SPM artifacts
Configure the Data Collection Pack
Activate the Data Collection Pack
Impact Value Management Data Collection Content Pack for IRM
Install the Data Collection Pack
Configure the Data Collection Pack
Activate the Data Collection Pack
Review IRM artifacts
Configure Objectives and outcomes
Using Impact
Navigating Impact
Use the recommendations list
Outcomes based contextual learning recommendations
Platform Health
Diagnose technical debt
Scan Engine definitions
Security
Performance
Manageability
Upgradeability
User Experience
Customize Scan Engine definitions
Create custom definitions
Customize definition suites
Resolve technical debt
View scan results for Scan Engine
Work with Scan Engine findings
View and implement proposed fixes for Scan Engine
Create user stories and tasks for Scan Engine
Create policies for Scan Engine
Prevent and resolve technical debt
Prevent technical debt with real-time code fixes
Review and fix code in real-time
Configure exception reasons to bypass findings
Fix code in real-time with Now Assist
Configure Fix code in real-time
Submit exceptions for Scan Engine findings
Bulk Fix code in real-time with Now Assist
Track Platform Health trends
Accessing Analytics Dashboards
Scan Engine Executive dashboard
Scan Engine Platform Owner dashboard
Scan Engine Team Lead dashboard
Scan Engine Developer dashboard
Debug instance customizations with Developer Support
Using Developer Support
Create a Developer Support case
Manage Developer Support user access
Monitoring instance health with Instance Observer
User configurable dashboard
Create a dashboard
Performance insights in user-configurable dashboard
Performance
Getting started with Performance charts
Anomalies detection
Configure anomaly alerts
Anomaly detection algorithm
Analyze job details for long pending jobs
Availability
Cloud availability
Alerts in Instance Observer
Key alerts – activation and notifications
Configure Key Alerts
Generate thresholds for key alerts
Manage Instance Observer alerts
Set an alert to monitor the average response time of applications
Track instance performance with the top six timely alerts – Guided users
Use popular alerts to receive notifications – Advanced and Total users
Instance Observer Notifications
Configure long pending jobs alert by job priority
Configure IO alert notifications for a ServiceNow instance
Configure IO alert notifications for a third-party application
Custom payload in alerts integration
Generative AI powered Root cause analysis
Root cause correlation
Configure Root cause correlation alerts
Use the Root cause analysis history
Analytics
User Experience
Manage User Experience
Track the response time of applications to monitor their performance
Analyze user experience and monitor application performance in Instance Observer
Triage a ServiceNow instance
Triaged instance data
Instance performance telemetry reports
Help
Instance Observer reference
Roles installed with Instance Observer
Overview of Instance Observer metrics
Instance Observer reports overview
Anomaly insights
Feature availability based on package
Auriga Intelligent Alert report
Transaction or response metrics
Database performance metrics
Semaphores performance metrics
Event queues performance metrics
ECC Queue performance metrics
Email performance metrics
Scheduler performance metrics
Job details performance metrics
Node health performance metrics
Host health performance metrics
Standby replication Lag
Pool Replication Lag
Chat details performance metrics
Cluster details performance metrics
Load balancer performance metrics
User information metrics
Instance Data Replication
Product Adoption
Product Adoption Roadmaps
Product adoption roadmaps in Impact Delivery Instance
Product adoption roadmaps in Impact Store
Capabilities maps
Manage capabilities maps in Impact Delivery Instance
Manage Capabilities Maps for the Impact Store Application
Capability Details Page
Subscriptions
Training Insights
Initiatives and Accelerators
Manage Initiative and Accelerator permissions
View the Initiatives and Accelerators catalog
Initiatives catalog
Access to Expertise
Request Access to Expertise
Get started with Developer Support
Preventive Care
Accelerator catalog
Accelerators-Australia Release
Architecture Accelerators
Artificial Intelligence Readiness Assessment
Architecture Blueprint
CSDM Data Modeling
CSDM Maturity Assessment
Data Management and Governance
Design Review
Health Assessment
Integration Strategy
Multi-instance Topologies
Release and Deployment Advisory for Pro-code Development
Technical Governance
UX: Build a Foundation for Better Experiences
UX: Catalog Request Experience Review
UX: Design for Employee Center
UX: Optimize Your Portal with Usage Insights
UX: Portal Experience Review
UX: Taxonomy Design or Review
UX: Virtual Agent Experience Design or Review
Strategy Accelerators
Adopt AI Governance
Center of Excellence & Innovation Design
Center of Excellence and Innovation Maturity Assessment Accelerator
Champion Engagement
Citizen Development Program Design
CoEI Influencing Funding Strategy
CSM - Maturity Assessment
Develop Partner Strategy
Foundations of AI Governance
HRSD Maturity Assessment
IRM Maturity Assessment
ITOM Maturity Assessment
ITSM Maturity Assessment
LSD Maturity Assessment
OCM: Preparing for Change
OCM: Reinforcing and Sustaining Change
On-Demand Value Report
Portfolio Governance
PPM Maturity Assessment
ServiceNow Governance
ServiceNow Governance – On Demand
SAM Maturity Assessment
Staffing and Roles Review
Staffing and Roles Review – Advanced
Staffing and Roles Review – Total
Stakeholder Path to Value
Strategy Governance
Success Readiness Assessment (SRA)
Value Potential
Vision and Strategy
Technical Accelerators
Access to Experts
Extend Your AI Search
Extend Your Employee Center to Pro
Health Assessment – Guided
Introduction to CMDB: Ingestion
Introduction to Instance Observer-Guided
Introduction to Instance Readiness Assessment
Jumpstart your AI Control Tower: Foundations
Jumpstart Your AI Search
Jumpstart Your AI Agent Studio
Jumpstart Your AI Agents for CSM
Jumpstart Your AI Agents for ITSM
Jumpstart Your App Engine
Jumpstart Your Automated Testing
Jumpstart Your CMDB
Jumpstart Your CSDM: Crawl
Jumpstart Your CSDM: Foundation
Jumpstart Your CSDM for Service Operations
Jumpstart Your CSM Configurable Workspace
Jumpstart Your Database Management
Jumpstart Your Data Privacy
Jumpstart Your Digital Product Release
Jumpstart Your Employee Center
Jumpstart Your Employee Journey Management
Jumpstart Your Event Management
Jumpstart Your External Content Connectors
Jumpstart Your GenAI
Jumpstart Your Issue Auto Resolution
Jumpstart Your Impact Platform Health
Jumpstart Your Integration Hub
Jumpstart Your ITOM Discovery
Jumpstart Your Knowledge Management
Jumpstart Your Major Incident Management
Jumpstart Your Migration of Platform Analytics
Jumpstart Your Modern Change Management
Jumpstart Your Multi-lingual Virtual Agent
Jumpstart Your Natural Language Understanding
Jumpstart Your Now Assist for Creator
Jumpstart Your Now Assist in Document Intelligence
Jumpstart Your Now Assist in Virtual Agent
Jumpstart Your Now Assist Skill Kit
Jumpstart Your Now Mobile for Employees
Jumpstart Your Platform Analytics
Jumpstart Your Predictive Intelligence
Jumpstart Your Process Mining
Jumpstart Your Service Mapping
Jumpstart Your Software Asset Management
Jumpstart Your ServiceNow AI Journey
Jumpstart Your Strategic Portfolio Management - Collaborative Work Management
Jumpstart Your Strategic Portfolio Management - Project Workspace
Jumpstart Your Strategic Portfolio Management – Planning Workspace
Jumpstart Your Strategic Portfolio Management – Resource Management Workspace
Jumpstart your Service Operations Workspace
Jumpstart Your Subscription Management
Jumpstart Your Success Dashboard
Jumpstart Your Task Intelligence
Jumpstart Your Upgrade
Jumpstart Your Virtual Agent
Jumpstart Your Walk-up Experience
Jumpstart Your Workflow Automation: Playbooks
TuneUp Your AI Search
TuneUp Your Configuration Management Database
TuneUp Your Employee Center
TuneUp Your Hardware Asset Management
TuneUp Your IT Asset Management
TuneUp Your ITOM Discovery
TuneUp Your Platform Analytics
TuneUp Your Security
TuneUp Your Software Asset Management
TuneUp Your Virtual Agent
Assessment
NLU (Natural Language Understanding)
Performance Monitoring
On-demand accelerators
Start an on-demand accelerator
Accelerator request
Request an Accelerator from IDI
Request Accelerators and Initiatives from Store
Value management
Gen AI based outcome summarization
Consumption Report
Gen AI based consumption report summarization
Work items
Manage with recommendations
Manage from initiatives
Manage from a capability
Manage Recommendation details
Impact reference
Use manual registration to configure the Impact Store Application
Initiate the data connection
Manually connect Impact data
Secure data transfer using Service Bridge
Roles installed with Impact
Dependent applications
Table and field level mapping
Value Management tables
Product Adoption Roadmap and Capabilities Map tables
Recommendations tables
Accelerators tables
Working with your Squad tables
Domain Separation in Impact
Proactive Code Check
Use Proactive Code Check
Analytics
Scan suite matrix
Activity Center
Conversations
Create and manage conversations
Activity Center All Recommendations
Benefits & Usage
Group Views
Impact Delivery Instance reference
Configure the Impact Delivery Instance
Manage Impact Delivery Instance users
Edit a role for an Impact user in the Impact Delivery Instance
Remove Impact user permissions in the Impact Delivery Instance
HealthScan
HealthScan tech KPIs
Health Assessment Dashboard
Manage Health Assessment Dashboard
Monthly Health Assessment
Schedule Monthly Health Assessment scans
HealthScan definitions
Healthscan definitions updates: May 2025 store
August 2024 release updates
November 2024 release updates
October 2024 hotfix updates
Additional resources for Impact

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