Review HR artifacts

  • Release version: Australia
  • Updated March 12, 2026
  • 3 minutes to read

    • The Data Collection app contains a pre-build data metric structure for the ServiceNow Performance Analytics application.

    Performance/Platform analytics

    The content pack comes with the following artifact types. For configuring the process, Group Type is the group classification for the User Administration - Groups.

    Table 1. Performance/Platform Analytics artifact types
    Artifact type Description
    Indicator Source Captures the basic data sets and commits them to the working memory of the platform to provide the foundation for the calculations. This is also called a data cube.
    Automated Indicator Basic calculation definition on the indicator source data set, potentially with additional filter conditions that you apply before making the calculation.
    Manual Indicator Metric for which there is no data set within the platform. Requires you to manually add a data point.
    Formula Indicator A more comprehensive calculation, such as % and ratio calculations that require multiple automated indicator data points for the calculation.
    Data Collection Jobs Schedule on which the automated data collection will run.
    Widgets Configuration for the UI visualization of an indicator.
    Dashboard Display of a collection of widgets on a pane. This dashboard contains two tabs. One tab contains widgets showing quarterly values, and the other contains widgets showing monthly values.

    Artifacts by type

    The app contains the following artifacts for each of the above-specified artifact types.

    Note:
    The frequencies of all applicable indicators and indicator sources have been changed to monthly from quarterly. If this is not the first time using this content pack, you should run a baseline historical job (data collection job) to capture applicable historical data. The historical data will be visualized in a future enhancement of the dashboard.
    Table 2. Artifacts by type
    Artifact type Name
    Indicator Source Impact VM - Active Users
    Indicator Source Impact VM - Employee Onboarded This Month
    Indicator Source Impact VM - HR Lifecycle Tasks Closed This Month
    Indicator Source Impact VM - HR Cases Opened This Month
    Indicator Source Impact VM - Employee Offboarded This Month
    Indicator Source Impact VM - Group Members
    Indicator Source Impact VM - Cases Closed This Month
    Automated Impact VM - Opened HR Cases Originating from Phonecalls
    Automated Impact VM - Number of Tier 2+ HR Agents
    Automated Impact VM - Number of TIer 1 HR Agents
    Automated Impact VM - Number of Transfer Tasks This Month
    Automated Impact VM – Number of Tier 2+ HR Cases Closed This Month
    Automated Impact VM - Number of Tier 1 HR Cases Closed This Month
    Automated Impact VM - Number of Transfer Lifecycle Event Cases Closed This Month
    Automated Impact VM - Number of Offboarding Lifecycle Event Cases Closed This Month
    Automated Impact VM - Number of New Hires Separated This Month
    Automated Impact VM - Number of Onboarding Tasks This Month
    Automated Impact VM - Number of Offboarding Tasks This Month
    Automated Impact VM - Number of Opened HR Cases This Month
    Automated Impact VM - Number of Onboarding Lifecycle Event Cases Closed This Month
    Automated Impact VM - Number of HR Cases Closed This Month
    Automated Impact VM - Number of New Hires This Month
    Formula Impact VM - Year 1 New Hire Attrition Rate This Month
    Formula Impact VM - Ratio of Tier 2+ Cases per Tier 2+ Agent
    Formula Impact VM - Ratio of Tier 1 Cases per Tier 1 Agent
    Formula Impact VM - Average Activities per Transfer Case This Month
    Formula Impact VM - Average Activities per Offboarding Case This Month
    Formula Impact VM - Average Activities per Onboarding Case This Month
    Formula Impact VM - % of Opened HR Cases Originating from Phonecalls This Month
    Manual Impact VM - Legacy HR Systems Annual Run-Rate
    Data Collection Job Impact VM - Monthly Data Collection
    Widget Ratio of Tier 2+ Cases to Tier 2+ Agents
    Widget Percent of HR Cases Originating for Phonecalls
    Widget Legacy HR systems annual run-rate
    Widget Average Activities per Offboarding Case This Month
    Widget Number of HR Cases Closed This Month
    Widget First Year Employee Attrition Rate This Month
    Widget Number of Tier 1 HR Cases Closed This Month
    Widget Average Activities per Onboarding Case This Month
    Widget Ratio of T1 Cases to Tier 1 Agents
    Widget Average Activities per Transfer Case This Month
    Widget Number of Tier 2 HR Cases Closed This Month
    Dashboard Impact VM - HR
    Group Type Tier 1
    Group Type Tier 2+