Impact Delivery Instance reference

The Impact Delivery Instance is the service provider for the Impact Store Application.

The Impact Delivery Instance serves as follows:

• Your Impact squad interactive space.
• Existing data from the Impact IDI is migrated at setup to the Impact Store Application to ensure that critical information is integrated within your ServiceNow instance.

Impact Delivery Instance migration

Download Impact from the ServiceNow store to take advantage of the latest features directly in your instance- including new Platform Health tools! Refer to Install Impact for installation steps.

Note:

The Impact Delivery Instance, [impact.servicenow.com] won't include new features.

Sync to the Impact Store Application

Use Guided Setup to connect your data from the Impact Delivery Instance. See Run Impact Guided Setup for details on the configuration.

If you choose not to connect to the Impact Delivery Instance, refer to the following features list.

Impact Store Application features supported without the connection to the Impact Delivery Instance:

• Scan Engine for the Impact Store Application
• Real-time prevention monitoring for Scan Engine
• Track Platform Health trends
• Configure Scan Engine integrations
• Now Assist for Platform Health
• Monitor instance performance with IO

Impact Store Application features that require a connection to the Impact Delivery Instance:

• Communication with your Impact Squad, including visibility into changes you make in your own Impact Workspace
• Entitlements and usage
• Accelerators and Initiatives
• Use the recommendations list
• Build implementation plans
• Value management
• Consumption Report

• Setup for the Impact Delivery Instance
  The Impact Delivery Instance is delivered to you with minimal technical configuration required. Many of the setup steps involve planning within your organization and with your Impact Squad.
• Activity Center
  The Activity Center provides a comprehensive view of all the activities supporting your day to day journey with Impact.
• Benefits & Usage
  Impact Benefits & Usage allows you to quickly access and review the powerful tools available in your Impact subscription.
• Group Views
  Impact enables multiple stakeholder groups within your organization to lead their own digital transformation.
• Manage Initiative and Accelerator permissions
  Review and approve Initiative and Accelerator activities access using Manage Permissions.
• Request an Accelerator from IDI
  Depending on the Impact package that you are subscribed to, you can request and consume a designated number of concurrent Impact Accelerators, from the IDI.
• Objectives and Outcomes in Impact Delivery Instance
  The value management lifecycle starts with the creation of the Objectives and outcomes, which captures your objectives, which are high-level goals tied to measurable outcomes that help illustrate value over time.
• Value Reports in Impact Delivery Instance
  Your impact squad can work with you to calculate the operational or monetized value you have realized with ServiceNow in a Value Report.
• outcomes-insights-in-impact-delivery-model.html
  
• Manage product adoption roadmaps for Impact Delivery Instance
  Create a product Adoption Roadmap (PAR) with a single click by selecting the template that best supports your specific business outcome.
• Manage capabilities maps in Impact Delivery Instance
  Manage the usage status for capabilities and how they’re being used in your instance. The information in the capabilities status fields feeds the capabilities maps summary bar.
• Subscriptions
  See a list of your subscriptions for all of your instances and the list of applications that you’re entitled to, as part of those subscriptions, in one comprehensive view.
• Training Insights
  Impact Training Insights provide a comprehensive view of organizational learning activities, with real-time data available whenever and wherever it's needed.
• HealthScan for the Impact Delivery Instance
  ServiceNow HealthScan is a diagnostic tool for the Impact Delivery Instance that helps you understand the current health of your instance, identify potential issues and setbacks, and take quick corrective action.​