Jumpstart Your Event Management
Summarize
Summary of Jumpstart Your Event Management
The Jumpstart Your Event Management Accelerator demonstrates the capabilities of ServiceNow Event Management, enabling Impact customers to leverage their Configuration Management Database (CMDB) for near real-time infrastructure alert monitoring within the ServiceNow platform. This offering includes essential resources and best practice guides to help customers begin using Event Management effectively.
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This Accelerator is available to customers with Impact Guided, Guided+ (Strategic Value or Platform Governance), Advanced, and Total packages.
Key Features
- Temporary Instance Provisioning: Customers receive a 30-day access to a temporary ServiceNow instance pre-configured with Event Management and the Event Generator application.
- Customer Coaching Sessions:
- Session #1 (up to 90 minutes): Covers Event Management basics including Service Operations Workspace, Alert Console, connectors, event rules, and a live demonstration of generating events and managing alerts.
- Session #2 (optional, up to 60 minutes): Provides an opportunity for Q&A related to Event Management.
- Applied Demonstration: Shows how to generate events, bind alerts to configuration items (CIs), and identify impacted services.
- Leading Practice Guides: Provides best practices and resources for implementing Event Management.
Customer Responsibilities and Roles
- Platform Owner (Required): Oversees the ServiceNow platform leadership, governance, and alignment with business strategy.
- System Administrator(s) (Required): Maintains platform stability, manages application support, and implements configuration changes.
- Event/Service Operator (Required): Operates the alert console and manages event monitoring.
- Application Service Owner(s) (Required): Manages applications within respective divisions.
- Service Manager(s) and Trusted Service Partners (Recommended): Engage in coaching sessions to understand best practices and support ongoing operations.
Important Notes
- The Accelerator may not be available in certain restricted environments, for self-hosted customers, or managed service providers beyond internal use.
- ServiceNow does not implement the recommendations on customer production or non-production instances; customers are responsible for applying guidance.
- Access to specific resources and information is governed by the ServiceNow Impact Package and Accelerator descriptions.
The Jumpstart Your Event Management Accelerator provides a demonstration of the possibilities and capabilities of Event Management.
Accelerator overview
Jumpstart Your Event Management provides Impact customers with a comprehensive overview of Event Management. Through an applied demonstration, we highlight how you can leverage the power of the ServiceNow Configuration Management Database (CMDB) to receive and review near real-time alerts from your infrastructure directly within the ServiceNow platform. This offering equips our customers with essential ServiceNow resources and leading practice guides on how to get started with Event Management. See Event Management for additional information about the feature.
Package Availability
Offered pursuant to the applicable ServiceNow Impact Package and Accelerator descriptions available at https://www.servicenow.com/legal/servicenow-impact.html.
What You Get
- Session Preparation
- Provision a temporary instance
- Install Event Management
- Install Event Generator application
- Customer Coaching Session #1 (Up to 90 minutes)
- Includes the following:
- Overview of:
- Event Management
- Service Operations Workspace Alert Console
- Event Management connectors
- Event rules
- An applied demonstration of:
- Generating events via the Event Generator app
- Alerts to configuration item (CI) Binding
- Existing alerts or services impacted
- Leading practice guides and resources
- 30 days of access to the temporary instance is provided
- Overview of:
- Customer Coaching Session #2 (Optional upon Customer request - up to 60 minutes)
- Opportunity for Q&A related to Event Management
Requested Customer Resources
| Customer Resource | Responsibilities |
|---|---|
| Platform Owner (Required) | Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. |
| System Administrator(s) (Required) | Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features.
|
| Event/Service Operator (Required) | Subject matter expert responsible for operating the alert console. |
| Service Manager(s) (Recommended) | Subject matter expert responsible for managing the applicable service. |
| Trusted Service Partners (Recommended) | Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward. |
| Application Service Owner(s) (Required) | Manages all applications across a given division (e.g., HR application owner). |
Requested information / access
Refer to the applicable Impact Accelerator description available at https://www.servicenow.com/legal/servicenow-impact.htmlExclusions
This Impact Accelerator in its entirety or portions of the Impact Accelerator Activities may not be available to customers in certain restricted environments, to self-hosted customers, or to managed service providers (except for their internal use).
ServiceNow resources are not responsible for implementing recommendations on a customer’s non-production or production instances.