CSDM Data Modeling

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of CSDM Data Modeling

    The CSDM Data Modeling accelerator is designed to help ServiceNow Impact customers develop a strong understanding of the Common Service Data Model (CSDM) and how to align their data with this standardized framework. By properly mapping and relating their data, customers can achieve clearer service visibility, improved governance, and a scalable foundation for future platform enhancements. This accelerator includes resources and best practices to support successful data modeling aligned with the ServiceNow platform.

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    Key Features

    • Preparation: Includes a high-level manual review of customer data related to CSDM and scheduling of subsequent project team sessions.
    • Customer Coaching Sessions:
      • Introductory workshops on fundamental CSDM concepts.
      • Data modeling sessions focused on 3-5 practical scenarios using customer-specific data.
      • Guidance on importing and maintaining CSDM-aligned data.
      • Optional design review or Q&A for models developed during coaching.
    • Deliverables:
      • Data Modeling Workbook for capturing customer data ready for import.
      • Data Modeling Examples curated from customer input to illustrate concepts.
      • Leading practice guides and resources to support ongoing efforts.
    • Prerequisites: Customers should complete foundational courses and assessments such as "Jumpstart Your CSDM: Foundation," "TuneUp Your CMDB," and the "CSDM Maturity Assessment" to ensure readiness.
    • Package Availability: This accelerator is available as part of the Impact Total package.

    Customer Responsibilities

    Successful engagement requires involvement from key roles including:

    • Platform Owner: Oversees the ServiceNow platform, ensuring alignment with business strategy and governance.
    • ServiceNow and CMDB Administrator(s): Maintain platform and CMDB stability, manage support, and implement configuration tasks.
    • Process Owner(s): Senior leaders accountable for defining processes within ServiceNow.
    • Enterprise Architect(s): Align technical strategy with business goals and govern IT systems.
    • Application Owner(s): Facilitate configuration processes and maintain CMDB data integrity aligned with CSDM.
    • Executive Sponsor(s): Set vision, participate in governance, and remove implementation obstacles.
    • Trusted Service Partners: Participate in coaching sessions to learn best practices and potentially support ongoing customer needs.

    This accelerator provides a demonstration of the possibilities and capabilities of CSDM Data Modeling.

    Accelerator Overview

    CSDM Data Modeling helps Impact customers build a solid understanding of the ServiceNow platform data model (CSDM) and teaches them how to properly model their data, so it aligns with the framework's standardized structure. By learning how to map and relate their information correctly, customers gain clearer service visibility, stronger governance, and a more scalable foundation for future platform capabilities. This offering also provides key resources and leading practices to get started with modeling your data to align to the ServiceNow platform successfully.

    Package Availability

    Note:
    This Accelerator is available for the Impact Total package.

    Prerequisites

    Customers are strongly encouraged to complete Jumpstart Your CSDM: Foundation, TuneUp Your CMDB, and CSDM Maturity Assessment prior to taking this accelerator to ensure foundational and configuration data population and an understanding of organizational maturity.

    What You Get

    Preparation
    • A high-level manual review of your data related to CSDM
    • Scheduling of future sessions with your project team
    Customer Coaching Sessions
    • Introductory workshop covering high-level CSDM concepts to help customers get started
    • Additional data modeling sessions to cover 3-5 real world scenarios using customer data
    • Guidance on how to import and maintain CSDM aligned data
    • Optional design review or Q&A session for CSDM models built based on the coaching provided
    Deliverables
    • Data Modeling Workbook – used to gather your customer data and ready for import
    • Data Modeling Examples – curated from customer input and used to help bring data concepts to life
    • Leading practice guides and resources

    Requested Customer Resources

    Table 1. Customer resource and responsibilities
    Customer Resource Responsibilities Required Recommended
    Platform Owner Responsible for the overall accountability of the ServiceNow platform. Provide leadership and oversight to the System Administrators, ensure team alignment to business strategy and the ServiceNow roadmap, and actively involved in the overarching governance of the platform. ✓
    ServiceNow and CMDB Administrator (s) Responsible for configuring and maintaining the stability and usability of the ServiceNow platform and the CMDB by performing application maintenance, managing support for Cases related to ServiceNow applications and the CMDB, and contributing to ServiceNow software releases by delivering configuration tasks and features. ✓
    Process Owner(s) A senior leader within each business unit for each major process or service (e.g., incident, change, employee onboarding) and is accountable for the correct and complete definition of each of the processes implemented within the ServiceNow platform. ✓
    Enterprise Architect(s) Ensure an organization's technical strategy, aligns with the goals of the business focusing on technology and processes. Help guide the IT enterprise through frameworks to design, plan, implement, and govern IT systems. ✓
    Application Owner(s) Responsible for day-to-day facilitation of the Configuration process and ensure alignment to the ServiceNow CSDM data model. This primary objective of the role is to ensure change to the data in CMDB is controlled and to enable efficient resolution of integrity issues. ✓
    Executive Sponsor(s) Responsible for setting and communicating the vision of the ServiceNow Engagement within the rest of the enterprise. Participate in engagement governance and remove roadblocks to a successful implementation. ✓
    Trusted Service Partners Attend ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customers going forward. ✓