TuneUp Your Employee Center
Summarize
Summary of TuneUp Your Employee Center
The TuneUp Your Employee Center Accelerator is designed for ServiceNow Impact customers to assess and enhance the health of their Employee Center implementations. It offers an in-depth analysis, identifies untapped capabilities, and provides strategic recommendations to optimize platform value. This Accelerator also delivers essential resources and best practice guides to help increase adoption and usage of the Employee Center.
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Key Features
- Assessment and HealthScan: Customers receive a comprehensive evaluation of their current Employee Center setup supported by a HealthScan tool.
- Coaching Sessions: Two coaching sessions are provided—an initial 90-minute session covering advanced capabilities, HealthScan findings, maintenance activities, and best practices; and an optional 60-minute follow-up Q&A session.
- Temporary Instance Provisioning: Customers get 30 days of access to a temporary instance for testing and exploration.
- Customer Resource Engagement: Involves key customer roles such as Platform Owners, System Administrators, UX and OCM Experts, Developers, and Trusted Service Partners for collaborative success.
- Package Availability: Available to customers subscribed to Impact Guided+, Advanced, and Total packages under ServiceNow’s Impact offerings.
Customer Responsibilities
Successful engagement requires participation from relevant customer roles:
- Platform Owner: Leads overall platform governance and alignment with business strategy.
- System Administrators: Manage platform stability, maintenance, and configuration tasks.
- UX and OCM Experts: Focus on user experience and organizational change management.
- Developers and Other Roles: Provide development and additional support as needed.
- Trusted Service Partners: Attend coaching sessions and support ongoing adoption efforts.
Important Notes
- This Accelerator may not be available in restricted environments, self-hosted instances, or managed service providers with domain separation.
- ServiceNow provides guidance and recommendations but does not implement changes directly on customer instances.
- Customers should refer to the specific Impact Package descriptions for detailed terms and access requirements.
The TuneUp Your Employee Center Accelerator provides guidance on maintaining and governing your ServiceNow Employee Center health to optimize value.
Accelerator overview
TuneUp Your Employee Center provides Impact customers with an assessment of their current Employee Center implementation. Through careful analysis, we offer valuable insights and recommendations to enhance the health of their implementation while providing an opportunity to understand untapped value where enhanced capabilities are not yet deployed. Additionally, this Accelerator equips our customers with essential ServiceNow resources and leading practices guides on how to best increase adoption and usage of Employee Center.
For additional information, see Employee Center.Package Availability
Offered pursuant to the applicable ServiceNow Impact Package and Accelerator descriptions available at https://www.servicenow.com/legal/servicenow-impact.html.
What you get
- Session preparation
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- Provision a temporary instance
- Run HealthScan
- Customer coaching session #1 (up to 90 minutes)
- Includes the following:
- Overview of advanced Employee Center capabilities
- HealthScan findings review
- Key maintenance activities discussion
- Key resources and guides on leading practices
- 30 days access to the temporary instance
- Customer coaching session #2 (optional upon customer request, up to 60 minutes)
- Opportunity for Q&A related to Employee Center
Requested customer resources
One or more customer resource is requested. The specific number of resources provided is Accelerator and customer specific.
| Customer resource | Responsibilities | Required | Optional |
|---|---|---|---|
| Platform Owner | Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. | ✓ | |
| System Administrators | Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. | ✓ | |
| UX and OCM Experts | Primary stakeholders for user experience and organizational change management. | ✓ | |
| Developers | Writes code for the ServiceNow platform. | ✓ | |
| Other Customer Roles | Other Customer Roles | ✓ | |
| Trusted Service Partners | Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward. | ✓ |
Requested information / access
Refer to the applicable Impact Accelerator description available at https://www.servicenow.com/legal/servicenow-impact.htmlExclusions
This Impact Accelerator in its entirety or portions of the Impact Accelerator activities may not be available to customers in certain restricted environments, to self-hosted customers, or to managed service providers with domain separated instances.
ServiceNow resources are not responsible for implementing recommendations on Customer’s sub-production or production instances.