Enable data collection for Value Management

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Enable data collection for Value Management

    The Impact Value Management Data Collection apps in ServiceNow Australia release simplify and optimize the process of gathering value metrics data using Performance Analytics (PA). These apps, included within the Impact package on a user's instance, enable automated, accurate, and efficient collection of critical success metrics. This supports data-driven decision-making and improves visibility into performance trends without needing separate downloads or content pack installations.

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    Key Features

    • Automated Data Collection: Automatically collects essential data for setting value baselines and targets, conducting outcome performance reviews, and generating value reports.
    • Improved Data Accuracy: Utilizes predefined PA data definitions to ensure high-quality and reliable data for value measurement.
    • Seamless Integration: Embedded within the Impact package, eliminating manual installation efforts and streamlining the deployment process.
    • Enhanced Visibility: Provides real-time insights into performance trends to facilitate better decision-making and outcome tracking.
    • Data Sync to Impact Provider: Enables bidirectional synchronization of collected data between the ServiceNow Impact store app and the Impact delivery instance (IDI) using Service Bridge technology for secure, efficient, real-time data exchange.

    Practical Use and Getting Started

    ServiceNow customers can leverage these data collection apps tailored for various products such as APM, App Engine, CSM, SAM, HAM, ITSM, ITOM, HR, SecOps, SPM, and IRM. Each content pack is designed to support value management objectives and outcomes by facilitating accurate and automated data collection aligned with organizational goals.

    To implement, customers should establish a manual registration connection to the provider instance for data synchronization and select the appropriate Data Collection Content Pack matching their product area. This approach ensures consistent, up-to-date information to support the Impact program's value measurement and reporting requirements.

    The Impact Value Management Data Collection apps are designed to simplify and optimize the value metrics data collection process using Performance Analytics (PA). These applications enable you to efficiently gather, track, and analyze critical success metrics, ensuring data-driven decision-making and improved visibility into key performance trends.

    The Impact Value Management data collection apps are available in the ServiceNow Impact Store Application. These apps are accessible directly on a user’s own instance as part of the Impact package, eliminating the need for separate downloads from the store or individual content packs. By leveraging predefined data definitions within Performance Analytics (PA), customers can automatically collect essential data for value metrics. This streamlined approach enhances the accuracy and efficiency of data collection for value measurement, providing a seamless experience and improving both customer satisfaction and product evaluation in the value management within Impact.

    Impact Value Management data collection apps are delivered by the Impact squad with a detailed overview of the Report configuration options and potential implementation recommendations for collecting the data required for your objectives and outcomes, outcome performance report, and value reports that are part of the Impact program.

    Key benefits

    • Automated data collection: Automatically gathers essential data to support Value management activities, including:
      • Setting value baselines and targets
      • Conducting outcome performance reviews
      • Generating value reports
    • Improved data accuracy: Leverages predefined Performance Analytics (PA) data definitions to ensure high-quality, reliable data.
    • Seamless integration: Removes the need for manual downloads or individual content pack installations as data collection apps are embedded within the Impact package.
    • Enhanced visibility: Provides real-time insights into performance trends, facilitating better decision-making and outcome tracking.
    • Data Sync to Impact Provider: Syncs the data collected via Data Collection jobs bidirectionally between the ServiceNow Impact store application and the Impact delivery instance (IDI), ensuring consistent and up-to-date information.

      Service Bridge Integration is the core technology enabling data synchronization between instances. It securely and efficiently handles data payloads, allowing real-time data synchronization to ensure seamless information flow.

      For more information, see:

    Get started

    Get started with the Data Collection Content Pack for your respective product: