Activate Now Assist Skills for Impact

  • Release version: Australia
  • Updated July 28, 2026
  • 1 minute to read

    • Activate the Now Assist skill before you can use the generative AI capabilities for Impact.

    Before you begin

    Important:
    The outcome summarization AI skill is turned on by default and is automatically available to assigned role users for the application. The skill is activated and does not affect roles that are needed to use the skill. The default behavior works as follows:
    New customers
    When you install a ServiceNow AI product, designated skills are turned on automatically.
    Existing customers who are upgrading (starting with Zurich Patch 4)
    Any previously unconfigured skill is turned on automatically.

    There is no change to AI skills that are currently enabled and customized.

    Previously configured skills that were turned on, then off, remain inactive.

    Role required: Impact Platform owner, Impact Admin, Impact Portfolio Owner

    Procedure

    1. Navigate to All > Now Assist Admin > Now Assist Skills.
    2. On the Now Assist Skills tab, under the Technology workflow group, select Impact.
      Note:
      Now Assist skills must be installed before you can configure Impact Now Assist skills.
    3. To View details for a specific Now Assist Impact Skill, select View details.
      Note:
      For additional information on Now Assist Skills, see AI Admin Hub and Activate an AI skill.
    4. In the All section, select Activate skill to activate the desired skill.
    5. Review the details of the skills on each tab, configure the skills, and select Save and continue.
    6. Review your choices and select Activate to complete the configuration.
      A confirmation modal is displayed.
    7. Select Activate to complete the configuration or Cancel to revert.
      Your skill is configured.