Users page

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Users Page

    The Users page in the Discovery Console for OT allows you to manage both active and inactive user accounts. It is accessible through user accounts and is crucial for monitoring system activity, ensuring that each user has a unique account with private credentials to maintain accurate auditing.

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    Key Features

    • User Accounts: There are two types of accounts: Administrator accounts with full access and Non-administrator accounts with limited access.
    • Initial User Registration: The first-time setup involves accepting the End User License Agreement (EULA) and creating an initial administrator account with full system access.
    • User Management: Administrators can view, create, and modify user accounts, and can enforce password changes for users upon their next login.
    • User Roles: Multiple roles can be assigned, including Admin (full access), Reader (read-only access), and User (limited permissions).

    Key Outcomes

    By effectively managing user accounts, ServiceNow customers can ensure proper access control and security within the Discovery Console for OT. This structure helps in maintaining system integrity and allows for efficient user management, ensuring that the right individuals have appropriate access to the console’s features.

    The Users page shows the lists of both active and inactive users in your Discovery Console for OT system. You can access the Discovery Console for OT through user accounts available in the system.

    User overview

    The following user accounts are available in the system.
    • Administrator accounts, which have full access to the Discovery Console for OT's functionality and features
    • Non-administrator accounts, which have limited access to the Discovery Console for OT
    Note:
    Each user who needs access to the console should be given a user account with private credentials. The console application logs user activity that takes place in the system. Sharing accounts or account passwords helps prevent an accurate audit of system activity. [Prevents?]

    Registering the initial user

    When the Discovery Console for OT is accessed for the first time after installation, the console guides the operator through the initial user registration process. The initial user account is created as an administrator account and has access to all features of the application.

    The following sections describe how to create and register the initial user.

    Step 1: Accepting the End User License Agreement

    You must read and accept the End-User License Agreement (EULA) before you can set up the initial user. Confirm that an individual with legal authority and authorization has also reviewed the EULA before accepting the agreement.

    Step 2: Creating the Initial User

    After you accept the EULA, you're prompted to register the initial user. A username, password, and email address are required to complete the account setup. You must complete all of the fields before you can register the user.

    The initial user is automatically assigned the administrator role and has full access to the system. Save the password for the initial user account in a secure place. The administrator account is necessary to create accounts for additional users.
    Note:
    If all administrator accounts are inaccessible, contact your Discovery Console for OT representative for assistance.

    Managing user accounts

    On the Users page, you can view all of the users in the system. Administrators are the only users that can list, create, or view information and update another user’s information in the system. Administrators can also force a user to change their password on their next log in.

    To view a user's information, you can select the user on the Users page.

    User roles

    When creating user accounts, you can assign the following roles.
    Note:
    You can assign more than one role to a user.
    Table 1. Discovery Console for OT roles
    Role Description
    Admin Can access the full functionality of the Discovery Console for OT. Can create, edit, and remove user accounts.
    Reader Can view the Discovery Console for OT with read-only permissions.
    User Can access the Discovery Console for OT with limited permissions.