A growing number of enterprises, including ServiceNow, are implementing not only environmental, social, and governance (ESG) standards, but also the frameworks to measure them over time. Among the executives leading the charge at ServiceNow is Rebecca Marshall, who is coaxing the company’s vast base of suppliers, vendors, and other contracted organizations to implement sustainable practices.
ServiceNow’s goal is to reach net zero carbon emissions by 2030. To help achieve it, Marshall, a vice president of global sourcing and workplace services, negotiates with vendors and suppliers to persuade them to meet science-based benchmarks for reducing emissions.
Marshall talked with Workflow to discuss the complex challenge of creating a more sustainable supply chain. The following interview has been edited and condensed for clarity.