Business leaders and economists alike have been frustrated with stagnant labor productivity over the past 15 years, even as companies invested in business process automation (BPA) and AI tools that promised to revolutionize work.The problem may be that the focus was too much on the promise of the technology, and not enough on what the technology can do for workers.
A recent survey of more than 6,000 knowledge workers from around the world indicates that BPA does indeed boost productivity. However, these technologies are most effective when employers also invest in training and employee engagement. Outcomes include greater output as well as more satisfied and creative employees.
The survey included employees in a broad range of industries, based in Australia, Canada, France, Germany, Hong Kong, India, Japan, Mexico, Netherlands, Singapore, the U.K. and the U.S.
About seven out of 10 respondents report that workplace automation boosts their productivity. They also said that automation simplifies work processes, enhances efficiency, and reduces repetitive tasks, according to the research published by ServiceNow in Workflow Quarterly and reported by IT strategy scholar Thomas Davenport.
In fact, 74% of employees in the most automated companies say automation improves job satisfaction, compared to 53% in highly manual companies.