By Evan Ramzipoor, Workflow contributor
As businesses pivot to a digital-first approach to products, services, and experiences, many are also simplifying and automating processes—key elements of a process known as optimization that can improve organizational speed and agility.
To understand how companies and public entities are optimizing operations, ServiceNow and ThoughtLab surveyed nearly 1,000 C-level executives worldwide representing five sectors: manufacturing, telecom, healthcare, financial services, and the public sector.
The full report is available to download. Here’s a preview.
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