Think of an employee digital twin as a virtual simulation of its human counterpart.
By Chris Pope, global VP of innovation at ServiceNow
Creating digital twins is an established product quality-assurance technique for manufacturers and engineers to identify and eliminate design flaws or performance problems prior to deployment. What if we applied the same concept to any organization’s most valuable asset: its workforce?
Think of an employee digital twin as a virtual simulation of its human counterpart. Employees agree to participate in the program, in which software analyzes their behavior and work patterns to create a virtual counterpart. Organizations use insights gleaned from digital twin simulations to create better employee experiences and services.
For example, a digital twin simulation suggests that its human counterpart might improve their performance if they took training classes tailor-made to their strengths and weaknesses. Or the program advises the manager to reduce an employee’s workload because the digital twin appears to be heading toward burnout.
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