Unleashing digital value

More than half of all respondents said fostering a culture of innovation drives revenue growth. What’s more, companies on the cutting edge were much more likely to unlock a wide range of benefits, such as better customer service and more satisfied customers, along with new products and business models.

Technology alone, however, can’t solve the challenges facing businesses and the world. The human element is just as important. On this front, many organizations still have work to do. Currently, only 10% of companies involve customers in decision-making around innovation, and only 5% involve their own employees.

We packed this issue of Workflow Quarterly with stories that highlight the strategic benefits of digital innovation. On the next page, we share research findings on how successful companies build innovation into their cultural DNA. On page 10, Janet Rae-Dupree reports on how continuous learning makes knowledge workers more productive. On page 18, Evan Ramzipoor shows how innovation leaders build the future by listening to their customers and employees. And on page 24, we feature an excerpt from “Future Ready,” a new book that lays out practical advice to help companies prepare for whatever the future holds.

The challenges we face are big. This issue of Workflow Quarterly demonstrates that digital innovation can help people and organizations thrive no matter what the future may bring.

Thanks for reading.