what is the best and safest way to copy emails ?

Hello, I've created a UI action on "sn_customerservice_case" table to duplicate cases.the ui action copy all field from parent case , and set it as a parent of the copied one.i would like to copy all emails ( or display them in the child case) what i...

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Time Sheet Portal

I have accidentally made changes in the OOB widget(tc_grid).Previously, there was Project time category and resource plan. I want to replace that with Quadrant and Client(Fields from my custom table).I have reverted the version, but the resource plan...

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Platform analytics dashboards

We have not moved user over to using workspaces yet so I would like them to stay in the core UI for now when they click on a PA dashboard. Right now it defaults to the Admin dashboard so it just spins for them 

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Recommendations for Optimal Instance Performance

Performance is a matter that we can all agree on. We are sure customers and admins alike are not ecstatic when ServiceNow is running slowly. In a perfect world, we would all want every single customer production environment to perform up to potential...

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• User Experience and Design

Connection error between ServiceNow and Sailpoint IdentityIQ

We installed the following SailPoint IdentityIQ for Service Catalog v2 app and have been working with the SailPoint IIQ developer. When we browse to the Service Catalog and select our "Manage Access", we get the following error message: Cannot connec...

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• Service Catalog

Hide Create Status Report button in Project Workspace

I want to hide the status report button on project workspace but, i am not able to do that.Hi All,   Any help will appreciate on this. I want to to hide the "Create Status Report" button in project workspace. Here are the steps to go there 1. Open Pr...

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Question on Parent/Child App services -platform host/module context

Hi All, I'd like to better understand the implications of parent/child app services in the following scenario:- We have a platform host Business App (e.g. ServiceNow)- We have a child platform app Business App (e.g. Project Management)- I want to rep...

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How to mark the Problem record as Known error

Hi, Once the root cause is determined, before the fix implementation is there a way to mark/show the Problem record as Knownerror. I am looking a flow like root cause analysis -> Known Error -> Fix in Progress. "A Known Error is a Problem that has be...

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Heap Space issue in flow

@Ankur Bawiskar  @Community Alums  @Sohail Khilji  @Maik Skoddow  or anyone please help How can I solve the Heap size issue  what is the maximum memory size is allowed in MID SERVER

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Open an Existing record Step is failing in ATF. The record was able to submit successfully from SP

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Playbook Form question truncated

Hello,I have a playbook that is used on Workspace.I use custom activities in my playbook to display forms with questions defined in Playbook Data Definitions.However, there is a limitation of 50 characters for the question label, and I need at least ...

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Missing out of the box Active field on the core_company table

Hi team,I am not able to see the OOB active check box on the core_company table in my Personal PDI but I have the same check box in my company instance. Why is this happening ? could someone please help me to understand?  

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Workspace - Refreshing page after catalog item submission

I have created a custom workspace and created a new page from scratch. On the page I have added a single catalog item and linked to it by the sys_id. So far, so good. It loads as you would expect. When submitting the catalog item (clicking the submit...

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