Products

Featured Knowledge Management Academy: Past and Future Sessions

The Knowledge Management Academy series will cover getting started, processes, roles, current features, what's new, and how to use platform capabilities such as analytics from a Knowledge Management lens. We'll also cover live Q&A during the s...

Article

Featured Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content. Knowledge Center for ServiceNow's Knowledge...

Article
AI Search
Best Practices
KCS
Now Assist

Featured Important Update on Legacy Reporting and Analytics with Australia Release

Subject: Important Update on Legacy Reporting and Analytics with Australia Release Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on your report...

blog
Australia
Dashboard
Migration
Performance Analytics
Platform Analytics
platform analytics migration
Upgrades

Featured Reduce Installation Friction: Streamline Your App Experience with the New Store Entitlement Flow

Major Updates to Application Manager & Store Introduction Imagine discovering every app your business needs—right in your instance, with zero friction. That’s now a reality. With the latest updates to Application Manager and the Store, those pain...

Article

Featured Join your EMEA Colleagues to learn about Risk, Security, and AI Governance at Scale at Nexus EMEA (Mar 11-12)

Image by Laura Montagnani from Pixabay Stay Ahead: Preparing for AI, Risk & Security in the Next Regulatory Wave If you are a ServiceNow Risk and Security customer interested in practical insights and best practices to help you improve risk an...

Article
Integrated Risk Management (IRM)

about a flow deactivation

Hi all,actually i deactivated a OOB flow in EAM which i just wanted to edit that's why i did that and that too in vendor instance and we tried to install and uninstall so that the spokes will get like that and the flow is in asset management common ...

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Data visualization Report

How do I bulk change ownership of Data Visualizations (reports)?How do I bulk change ownership of PA dashboards?Anyone know how to create a report on all report that are mapped to Dashboard?Thanks

Question

Service Bridge Consumer - Wants a REQ/RITM Created from Remote Record Producers

I have a Consumer that submits Remote Record Producers, but they want their side of the process to create a REQ/RITM so that their end users have a consistent portal experience. Is there any way to change or force some logic on their side so a REQ/RI...

Question

hide HR case details in the esc

Hi Community,I’m working on an HRSD offboarding scenario and looking for guidance on the best-practice approach for HR case visibility.For an offboarding HR service:The HR case should be hidden from the subject person when the subject person is an ex...

Question

I have to close image once the user click on the close button on NOW MOBILE APP

Question

status report template is not loading in new project workspace on template center page

Hi , After upgrading to Zurich, when I open the Status Report page in a new project workspace and attempt to create a new status report using “Create New from Template”, the Template Center does not display any templates. does anyone faced same issu...

Question

Getting Undefined in Virtual Agent logo

Hello, I am getting "Undefined" in place of the Virtual Agent logo beside the Articles response (Get Product Help Topic). The logo appears correctly on all other responses.Any idea why this is happening

Question

gs.hasRoleExactly('any_role') returning undefined

while i was trying to make use of gs.hasRoleExactly('any_role') it was actually returning undefined can anyone please explain this

Question

Virtual Agent Lite vs Virtual Agent – Can CCCIF be used for external bot (bot-to-bot) integration

I am trying to understand whether Conversational Custom Chat Integration (CCCIF) can be implemented with our current setup.Current setup:Glide Virtual Agent plugin is installedDependencies include Glide Virtual Agent Lite (com.glide.cs.chatbot.lite)V...

Question

Help text of a catalog field is center aligned

Hi Community. I am working on a record producer and starting this week, I am seeing that the help texts we add to any field is kind of in the center instead of left aligned. This was not the case last week. They were aligned left (kind of in the same...

Question

How to make fields as read only on portal ??

Hi All, How to make time zone , business phone as read only on the portal page. @Ankur Bawiskar can you help? Regards,Shabbir Shaik

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Resolved! is there any alternative in service now in using Universal request to generate incident and Ctasks?

instead of using universal request to generate incident and request from the chosen catalog item, are there any alternative simple app or method to approach this? as universal request leads to duplication of records to be filled and assigned to diffe...

Question

How to create a custom UI Action button on Workspace list view

Hi all,I want to create a new UI Action button on the list view in Service Operations Workspace.The requirement isThe button should appear on the list view (for example, on the em_alert table).When a user selects one or more records and clicks on the...

Question

"To run conflict detection, Configuration item is required" the message from Overview Tab in SOW.

"To run conflict detection, Configuration item is required" the message from Overview Tab in SOW.Our requirement is to make this message turn off means it should not be visible.If you have solution for this do mention the steps :-

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Predictive Intelligence - Incident Assignment Questions

I have been tasked with looking into predictive intelligence to assist the help desk with assigning incidents. I have done some preliminary setup in a lower environment and I have several questions. 1. If there are business rules or assignments rule...

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