Products

Featured What's New in ServiceNow Otto for Creator: Australia GA Release (August 2026 Store Release)

What's New in ServiceNow Otto for Creator, formerly Now Assist for Creator: August 2026 Store Release Skills and rules, background scripts, sandbox support, and test maintenance in Build Agent. Table of contents OverviewThe road to hereSet your ...

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Featured AI Control Tower: What's new in the June 2026 release

What is AI Control Tower? AI Control Tower is the ServiceNow control plane for discovering, governing, securing, observing, and measuring AI across the enterprise. It gives AI Stewards, risk and compliance teams, and AI asset owners a single pla...

Article

Featured Community Event: ServiceNow Nexus for Service Operations 2026

As IT races to do more with less, the pressure to deliver reliable services without friction has never been higher. We'd like to invite you, our ServiceNow ITSM and ITOM customers, to ServiceNow Nexus for Service Operations 2026: an exclusive thre...

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Service Desk

Featured Hardware Asset Management: On Demand

Hardware Asset Management (HAM) lets you take control of your hardware assets, which creates visibility across your hardware estate and optimizes your hardware inventory lifecycle processes. This blog covers your full HAM journey, which includes fou...

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Featured Third-party model providers are becoming the default for Now Assist skills and agents

What's changing? Beginning July 9, 2026, ServiceNow will begin rolling out third-party model providers as the default for out-of-the-box (OOTB) Now Assist skills and AI agents. The rollout is tied to individual store app release schedules, differe...

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Release Updates

Elevating Strategic Portfolio Management: Unlocking Now Assist for SPM

Generative AI is reshaping Strategic Portfolio Management (SPM) by transforming complex, fragmented project data into immediate, actionable business clarity. With Now Assist for SPM, project managers and portfolio leaders can cut through administrati...

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Project Portfolio Management

ServiceNow ITOM + Grafana – What is the recommended implementation approach

Hi Community,We are exploring an implementation involving ServiceNow ITOM and Grafana and would like to understand the different approaches that others have used in real-world environments.Our objective is to provide operational dashboards and monito...

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Azure Logic Apps and ServiceNow Integration User Account creation

We are integrating ServiceNow with Azure Logic Apps. The Azure team is planning to use the ServiceNow Connector for the integration from their console and has requested the creation of a dedicated AD-based integration user account for authentication...

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Best practices for monitoring and restricting SDK / pro-code access for ITIL (nonAdmin) users ?

Hi Community,We are starting to use the ServiceNow SDK (`@servicenow/sdk` / now-sdk) for development, primarily in Global scope using Global Applications.### Current Setup- Developers authenticate via `now-sdk auth` (browser-based OAuth flow → token ...

Question

Can someone with more ATF experience help me with this?

I need to submit a Catalog Item during a test, but there is a mandatory attachment field. The issue is that when using "Set Variable Values" the input appears as a String/Single Line Text field, so I can't mock a generic image (for example) which w...

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Technical Management Services vs Business Services.

They have different SERVICE CLASSIFICATION, do you also differentiate their CLASS?

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Facing issue with configure Employee Document Management in the Lab Simulator Course

Hi ServiceNow Community, I'm working through the Human Resources (HR) Unguided Simulator (Zurich) course, specifically the "Configure Employee Document Management" lab task.After completing the required steps and attempting to validate the task, I'm ...

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Demand Management

I am learning Demand Management and I am not able to locate Demand Management in new ServiceNow.

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ServiceNow Otto for CSM: Major Case Detection AI

Automatically detect, link, and propose major case candidates with AI Many teams already rely on Predictive Intelligence to surface potential major issues by clustering structured case data. Major Cases Similarity Search complements this with a sem...

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Knowledge article disapearing

Has there been some sort of change to the Knowledge articles from OOB? The articles were available this AM and now they are gone from PDI? I cloned this earlier, and now the Knowledge is gone. Two shots proving this....How does that happen with no w...

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Now Assist for ITSM: Quick Start Guide

Welcome to the Now Assist for ITSM Quick Start Guide This resource is designed to help you swiftly activate and derive value from Now Assist for ITSM. Whether you're an IT administrator or a solution consultant, this guide offers a concise overview t...

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Resolved! Global-scoped apps in IDE/SDK

I was just wondering if there was any update on the ability to edit globally-scoped apps in the SDK. The last news I saw on it was from a year ago saying it was a "longer term" item. We're currently trying to move into a more code-centric/Git-centric...

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Next Experience UI Overview

Center of Excellence / Next Experience / Next Experience UI Overview Table of Contents Prerequisites and Terminology Activation and Migration System Properties and User Preferences Default Landing Page Unified Navigation In the San Die...

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Resolved! ServiceNow Administration Fundamentals Free path learning Data

Hello everyone in theServiceNow Administration Fundamentals Free path where are the lap Datas or they are available in the credited path only?

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Hide Button using Component Visibility - PWS(Workspace)

Hi Everyone,I am trying to hide/show add button based on workspace based on the following logic- State == 3 → hide button for everyone- Other states→ show button only for Admins and Privacy Analysts, hide for others (GRC Audit users)What I've set up ...

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UI Builder : Next Experience