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Featured Claim Your Developer Passport Badge!

You Showed Up. Now Claim Your Badge.   Developer Passport week is officially underway, and if you're planning on tuning in, watching the streams, and leveling up on everything Australia has to offer, you've earned something for it.         Using the...

  • blog

Featured USEM - Release Highlights and Upgrade Information

  IMPORTANT: For Unified Security Exposure Management (USEM) Migration Guidance refer to Essential Information: VR to USEM Upgrade Guidance   ServiceNow Unified Security Exposure Management (USEM) is the next evolution of Vulnerability Response.   ...

  • Article
  • Unified Security Exposure Management
  • USEM
  • VR
  • Vulnerability Response

Featured Software Asset Management: On Demand

  Software Asset Management (SAM) allows you to take control of your software assets, which reduces your compliance risk and lowers software costs. This blog covers your full SAM journey, which includes four key phases: onboarding, activation, deplo...

  • blog

Featured Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content.  Knowledge Center for ServiceNow's Knowledge...

  • Article
  • AI Search
  • Best Practices
  • KCS
  • Now Assist

Can Risk Assessment form display on Service Operation Workspace

On clicking the Risk Assessment button on top right of Service Operation Workspace for Change Request then the form should be popped up to calculate risk as it is visible in the native UI. Is it Possible to do this as I can see the same thing is happ...

  • Question

Email Templates Not Applying from Email Tab in CSM/FSM Workspace

Hi Everyone,I am facing an issue while trying to apply email templates from the Email tab in CSM/FSM Workspace. When I click on the “Apply email templates” icon within the email composer, the templates are not being applied as expected. Steps to Repr...

  • Question
  • Agent Workspace
  • CSM Configurable Workspace

Resolved! As any one had any problems with enabling EAP Hierarchy under Zurich

As any one had any problems with enabling EAP Hierarchy? I tried following these instructions https://www.servicenow.com/docs/r/zurich/it-business-management/enterprise-agile-planning/hierarchy-enable-eap.html  But the sn_apw_advanced.enable_hierarch...

  • Question
  • Project Portfolio Management

windows servers

What causes Windows servers to fail to populate software installed under Related Links, and how can this issue be fixed?

  • Question

Resolved! Identify Duplicate Articles Skill - Not generating any data

We have installed the latest version of the Now Assist tools, and a new skill has been added for identifying duplicate knowledge articles. We have followed the documentation to configure and enable it, but no data has been generated. I have changed t...

  • Question

How to find AI agent updated history

Hi, I have created a agentic workflow for HRSD for benefits where we can update a medical policy for an employee.After the flow runs we can see the flow work well and field is updated but in the history we are unable to recognize who updated it. It s...

  • Question

ServiceNow To Jira Integration Set Up guide

IntroductionThis guide outlines the complete, end-to-end bidirectional integration between ServiceNow Incidents and Jira Issues. Moving forward, we will break down the full technical architecture step-by-step, covering outbound business rules, dynami...

  • Question
  • Incident Communication Management
  • Incident Management

Session Expired (401)

Hello there, we have periodic problems with session timeouts without a warning.  I already checked the sys_property for session timeout and the timeleft property:  The timeout happens like every 30 minutes without a warning for the timeleft.This ist ...

  • Question

Claim Your Developer Passport Badge!

You Showed Up. Now Claim Your Badge.   Developer Passport week is officially underway, and if you're planning on tuning in, watching the streams, and leveling up on everything Australia has to offer, you've earned something for it.         Using the...

  • blog

Prevetive maintenance calender FSM

Can anyone explain what features and modules FSM uses for the PM calendar and how to configure it? Thanks, if you can, please provide a screenshot.

  • Question

Resolved! Reclamation Rule in SAM

Hello Team,I am new to the SAM (Software Asset Management) module and currently exploring reclamation rules. I want to ensure I understand the backend flow correctly.I noticed that there are two different tables related to software usage:samp_sw_usag...

  • Question

Reclamation Job Executed but No Removal Candidates Created

Hello Team,I have installation data for a specific CI (xyz CI), and I have manually created software usage records for that CI. I have also configured a software reclamation rule and created a software entitlement for the software model (Miro).I exec...

  • Question

How to upgrade the instance to enable Now Assist

Hello,We have implemented ITSM and CSM on the ServiceNow instance. In this implementation, we have created a copy of the Record page in CSM Configurable Workspace. Now, we have planned to enable Now Assist.Is all the Now Assist configuration enabled ...

  • Question
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