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SPM Australia Release - 2026 March, May & June Please check out the Delta Decks attached to this post for release overview 2026 June Release The 2026 June release brings AI deeper into everyday project and portfolio work — automatically generatin...
What's changing? Beginning July 9, 2026, ServiceNow will begin rolling out third-party model providers as the default for out-of-the-box (OOTB) Now Assist skills and AI agents. The rollout is tied to individual store app release schedules, differe...
Security teams are not lacking data. They are lacking a shared context. A modern vulnerability program produces huge volumes of findings every week, and three very different personas are trying to make sense of them. The vulnerability analyst need...
Introducing T2 SOC AI Specialist: Your SOC's Newest Analyst Works 24/7 A mature SOC takes 4 hours to contain a security incident. That used to be the gold standard. It no longer is. In that same 4-hour window, lateral movement begins within the fir...
What's New in Now Assist for Creator: July 2026 Store Release Web access from the chat panel, playbook generation, and cleaner update set management in Build Agent. Table of contents OverviewThe road to hereFetch a page from Build AgentSearch the...
HiThe documentation for this application seems to imply it might not be compatible with post USEM versions of VR, can someone tell me if it is? I am getting 404 errors on integrations associated with it Red Hat Solutions Integration (which I can't fi...
Hi everyone, I'm currently working on a New Relic–ServiceNow integration. If anyone has experience with this integration, could you please guide me on how to get started? I'd like to understand: - The prerequisites and required configurations.- The i...
I have a scenario while working on syncing of fields between asset & CI . There are out of the box mappings between Asset & CI for hardware status and Install Status but there are other fields like life cycle stage and life cycle stage status on CI &...
Hello Colleagues,I was asked to add "Requested for" field on Shopping card. I manage only to find proper (I guess) script "servicecatalog_cart_template" and articles I found seem to be outdated, as non scripting admin I need some support. I would app...
Hi everyone! I need help figuring out how to fix this issue. We just discovered that users (both ITIL and non-ITIL) can update their own records by clicking the "i" icon beside a field in the catalog form. This field is a reference field that points ...
Hi All, Need Help with the task "Build Simple Query - Task 11" in CMDB Fundamentals: Maintain the CMDB Health Simulator. Iam unable to achieve this task. I have followed the requirement and built a CMDB query for the windows servers and have save an...
Hi all,I want to update the 'Major Incident Management for Service Operations Workspace' (sn_sow_mim) plugin to the latest version but I'm unable to find it through the application manager. I know it can be installed from admin center in SOW configur...
Hello everyone, I have configured an indicator with access control which restricted to only users with "admin" role. However, other users with snc_internal role can see it in the library, they can't see it in the Library but if I have the link, they ...
It has come to my attention that the PA Scoresheet page seems to ignore the ACLs for the respective Indicators and Scores - I'm impersonating an (admin) user with no access to certain Indicators and Scores (verified by opening the relevant tables) wh...
We're in the process of migrating over to Platform Analytics and noticed that users can create visualizations based off of Indicators that they should not have access to and looking to figure out what we can do to prevent that.When a pa_viewer user g...
Hi, Could you please help me i am strggling to disable history and show only 24 hours of history to users on the virtual agent chat. If i use skip_load_history: true in server script of agent chat record. it is disabling all history also when user is...
Hello Community! We're excited to announce the availability of the Data Center and Network Asset Management application documentation with the Australia release. You can also access the content from the Telecommunications, Media, and Technology lan...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, When working with the Virtual Agent web client, there are several parameters that you can add to Service Portal Agent Chat Configuration and a (legacy) Servi...
Hi everyone,I'm working in Service Operations Workspace and have created a custom page in the Context Sidebar Page Collection.My requirement is to display the Company details of the currently opened Incident in a Contact Card component.RequirementWhe...
Can we allow external user (snc_external) to see analytics hub?I have added performance analytics widget on the portal to show report to external user which they can see but i also want to allow the download option for them. When they click report, i...
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