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Featured Comprehensive Resource List for Now Assist Implementations

 If you are wondering where to start with your Now Assist Implementation journey, below is a curated list of resources that will help you get started.   Learn about how ServiceNow is leveraging AI in the platform and how it all works with the followi...

  • Article
  • Best Practices
  • Getting Started

Featured Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content.  Knowledge Center for ServiceNow's Knowledge...

  • Article
  • AI Search
  • Best Practices
  • KCS
  • Now Assist

Featured ServiceNow x Figma: Design to Enterprise Apps in Minutes

We are excited to announce that ServiceNow and Figma have partnered to help you rapidly jump from design to a functioning app. This integration lets designers, product managers, and developers focus on user experience and business logic without worry...

  • Article

Featured Best practices videos tutorials for your IRM Risk Management adoption

Note: This is a developing series, and we’ll continue to release new content over time. Bookmark this page to stay up to date and let us know in the comments what topics you’d like to see.   Welcome to the Speed Learning Series for IRM Risk Managemen...

  • Article
  • Integrated Risk Management (IRM)
  • Risk Management

How to develop using RITM without using AppEngine

Hi,I want to create an application based on RITM.Until now, we have been developing using App Engine, but this time we need to re-implement the services within the ITSM package(RITM)  without using App Engine. Do you have any suggestions for implemen...

  • Question

Don't Waste Your Time or Your Tokens | Prompting Pro Guide

Don't Waste Your Time or Your Tokens The prompting pro guide for ServiceNow AI Agents (yes, I know we don't use tokens—it rhymed so nicely)   Look, I know this is basic. Prompting is like protein in the fitness world—you're probably doing it, but you...

  • blog

Automate software reclamation in SAM

The objective is to automatically remove users from Active Directory groups when they are identified as software reclamation candidates for selected software titles. The idea would be to create a scheduled job that checks all filtered candidates in t...

  • Question

Issue with workspace view

If I open incident table in service operation workspace, it is opening in ""SOW"" view, and If I open the same incident in CSM View it is opening in ""Workspace"" View. But here I want incident to get open in the "SOW" view only in CSM workspace also...

  • Question

Resolved! Facing quite a number of issues with platform analytics

Hello Team, I have posted few questions earlier but had no luck receiving responses. I am working in Platform Anlytics for the first time and I am facing quite a number of challenges as listed below: 1) There is no option to turn-off totals in pivot ...

  • Question

Resolved! ATF Limitations on Service Operation Workspace

Hi All, I am trying to automate Incident Workflow using Service Operation Workspace (SOW) on Vancouver build, but I dont see any option to select the SOW view on the form. could anyone please let me know if there are any ATF limitation with SOW or ho...

  • Question

Migration from dedicated instance to MSP

I would like to understand the step‑by‑step process for migrating a dedicated ServiceNow SaaS instance to an MSP environment, including an end‑to‑end guide on preparing the MSP instance and performing the migration.

  • Question

Trigger SC TASK FOR CMDB CPP SUPPORT TEAM

Hello Community,There is a requirement to trigger multiple sc tasks based on "yes/no" condition.The scenario is they want to remove access for cmdb applications while a offboarding ticket is raised for a user .It would include multiple applications a...

  • Question

Updating content in "Record Information" tab in SOW

I am trying to update the "Record Information" tab for INC, CHG, RITM, and SCTASK. For example, I want to add a "watch list" card, but do not see how to do that. The steps I have taken are:UI Builder -> Service Operations Workspace experience -> Reco...

  • Question

Alert CI Not Populating for Events Where CI Is in Message Key

Hi All,The node name is present in the Message Key for all events. However, for some events, the CI name is also populated in the event Node field, which results in the Alert Configuration Item being populated correctly. For other events, the CI name...

  • Question
  • Event Management
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