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Featured ServiceNow EmployeeWorks: Introducing Employee Slate

Employees don't need more answers. They need things to get done.   Yet most employee experiences still get in the way: siloed tools that don't talk to each other, disjointed integrations that break workflows, and portals built for browsing instead of...

  • blog

Featured New versions of ServiceNow-integrated third-party models available

  What is this update? ServiceNow's third-party model provider integrations now support new model versions from Microsoft Azure OpenAI and Anthropic Claude via AWS, released May 5 2026. Customers are not automatically migrated — this article explai...

  • Article

Featured Important Update on Legacy Reporting and Analytics with Australia Release

Subject: Important Update on Legacy Reporting and Analytics with Australia Release Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on your report...

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Agent Client Collector Discovery

Hello,We currently use Horizontal IP-based discovery to discover our IT infrastructure.We are currently planning to use an agent client collector(ACC) for discovering our Windows servers because, due to hardening of Windows, we will no longer be able...

  • Question

Communities: How to Send Broadcast Email to Members

How do you send a broadcast email in Communities to your members? We are running the Zurich version of Communities. PS: Members give permission to receive email from us when they register and can opt-out at any time, so that part is covered.  #commun...

  • Question

Resolved! Task 05: Configure Desired State Audit Rule

REQUIREMENT:1. As the Cloud Dimensions CMDB administrator, using CI Class Manager, configure a desired state audit to meet the following requirements:Certification Filter:Named Windows Servers Filter and includes all Windows ServersNote: The certific...

  • Question

Using a PDI for familiarization of OTB ServiceNOW ITSM configuration

I'm trying to learn the out of the box configuration of the ITSM modules from ServiceNOW (Request, Incident, Change, and Problem). Incident and Request (which are covered within the Admin Fundamentals course pretty well) are fine, but when trying to ...

  • Question

Banner message in SOW

Need to add message on the banner of knowledge article in SOW. What to do? 

  • Question

Clickable links in comments -Journal Field in workspace

Hi Team, I have a requirement in Workspace (Legal Service Center) where users enter URLs in the Comments (journal field), and the expectation is that these links should be clickable in the Activity Stream.

  • Question

CMDB Health Micro Certification Task- 13

Hi,I got stuck at task 13. I did all the requirements but cannot see any orphan CIs in the list.  Need help with this. I thought if instance was a problem and terminated it and requested a new instance. Still same issue with the new instance. Can't s...

  • Question

HR Agent Workspace Module cannot be localized, is there a workaround?

So we are unable to change the language text of the following Module:The other three for HRSD we are in the process of doing now, but this one we can't.  In fact, editing this module isn't an option. Where can we find this module so we can localize t...

  • Question

Connect Microsoft AD spoke to direct integrations for reclamations

Hello, This community has been very helpful, and it answers all the questions I have.  Hopefully, I can get some help on this next question that I have.   I have connected the Smartsheet as well as MIRO direct integrations in the SAM workspace.  I am...

  • Question

Now Assist Generate resolution notes (ITSM) displaying JSON

Hello All, We have enabled the Now Assist Generate resolution notes (ITSM) and we have setup the" extended tables support" option,  currently it works as planned on our extended table resolution notes are generated using activities and other fields h...

  • Question
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