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Featured Revolutionizing Security Integration: Introducing the LLM-Powered SIR Integration Builder 🚀

Transform Integration Building from Weeks to Hours!We're thrilled to announce a game-changing innovation that will revolutionize how security integrations are built: the LLM-Powered Security Incident Response (SIR) Integration Builder. This groundbre...

  • Article
  • Gen AI
  • Integrations
  • Now Assist for SecOps
  • Now Assist for SIR
  • SecOps
  • Security Incident Response

Featured Platform Analytics Migration Central

Introducing Platform Analytics Migration Central   Welcome to your one-stop destination for everything related to ServiceNow Platform Analytics migration.   Whether you're just starting your journey or refining your strategy, Platform Analytics Migra...

  • blog
  • Platform Analytics
  • Platform Analytics Experience
  • platform analytics migration
  • Platform Analytics Migration tool

Featured Preparing for your IRM Risk Management adoption

Note: This is a developing series, and we’ll continue to release new content over time. Bookmark this page to stay up to date and let us know in the comments what topics you’d like to see.   Welcome to the Speed Learning Series for IRM Risk Managemen...

  • Article

Featured Knowledge Management FAQ

    The ServiceNow® Knowledge Management (KM) application enables the sharing of information in knowledge bases.   Knowledge bases contain articles that provide users with information such as self-help, troubleshooting, and task resolution. You can ...

  • Article

Featured Zurich Release Deep Dive Blog – HRSD

Zurich Release Deep Dive – HRSD     This blog aims to be a deep dive blog on the features coming in HR Service Delivery space as of the July 2025 Store/Zurich Family Release. Some of the features may have dependency on a family release. This will be...

  • blog
  • Case and Knowledge Management
  • Enterprise Onboarding and Transitions
  • Human Resources Service Delivery

Printer Discovery schedule

"I’m discovering printer devices using discovery schedules, When the SNMP version is set to 'ALL', the discovery fails. However, when I set the SNMP version to V1/V2, the same discovery schedules completes successfully. Could you help me understand w...

  • Question

Midserver down after zurich upgrade to patch3

We recently upgraded our instance from Xanadu Patch 10 to Zurich Patch 3, following which our MID Server (ID: c872d00bdb225380299fe1d3ca9619d6) has been consistently failing. Upon attempting to restart, the server comes online briefly (for about a mi...

  • Question

How to Edit Default filter on Incident Table? Zurich

I am unable to edit the default filter. See attached.  On the incident form i went to Configure->List Control....and added "Edit default filter".  Refreshed.....No edit default option appears.....I have searched for solution with no results. How do i...

  • Question

creating a basic portal

so im trying to practice on portals and i created a new portal. the thing is, im using the index page for service portal but then im unable to add my tagline and the rest under quick setup. Question is, is it because im using the index page and i can...

  • Question

Technical Dept of Homegrown Applications in EA Workspace TPM/TRM

Hi, we recently came across requirements regarding Technical Dept, for which we are not sure how to utilize the TPM/TRM to take care of them. 1.) How can technical dept, that is not related to the lifecycle, but instead shortcuts taken during develop...

  • Question

HIde UI Acton from Planning Tab in New Project Workspace

I have created UI Action and made it visible on New Workspace by using Workspace Section in UI Action.    But UI Action works in detail Tab   But it doesn't work in planning tab. So I need to hide it from Planning Tab. Please help how I can hide it f...

  • Question

Dynamic query for field reference in UI page

Hello Team,          we have two reference fields called category and subcategory. Subcategory should set lookup filter based on category selected by user and it is working fine. After setting category, trying to do search by writing in field subacet...

  • Question

Want to create metric definition to exclude non business hours

My requirement is to calculate the duration of On-hold Incident excluding non business hours(After 6PM or before 9AM). Suppose incident was put on hold for 2 days so it will not show on hold duration for 2 days it will exclude business hours so like ...

  • Question

Hide Workspace List

Hi Team, I need to hide list of workspaces, and show to respective roles and make others accessible for admin. 

  • Question

How to Highlight Reference Field in Workspace When User Has No Email

Hi Community,In ServiceNow Workspace, I want to change the background color of a reference field to yellow — but only when the referenced user record does not have an email address.I understand that direct DOM manipulation is not supported in Workspa...

  • Question

Reporting: Limiting Number of Records Shown

I'm trying to create a simple report showing a list of active users that are assigned more than one non-retired, operational PC's from table (cmdb_ci_computer).  Once I configure the report to group by "assigned to", I get a list of Users with each o...

  • Question
  • Performance Analytics
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