Products

Featured Important Update on Legacy Reporting and Analytics with Australia Release

Important Update on Legacy Reporting and Analytics with Australia Release - Update June 2026 Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on...

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Australia
Dashboard
Migration
Performance Analytics
Platform Analytics
platform analytics migration
Upgrades

Featured Introducing The Developer Passport: Brazil Release Preview

Introducing The Developer Passport: Brazil Release Brazil release season is officially here, and Developer Passport is back for round two. If you caught the Australia release preview, you already know the drill. However, if this is your first ...

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Featured ServiceNow EmployeeWorks: Introducing EmployeeWorks Web App

Employees don't need more answers. They need things to get done. Most employee experiences still get in the way: siloed tools that don't talk to each other, disjointed integrations that break workflows, and portals built for browsing instead of act...

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Featured Third-party model providers are becoming the default for Now Assist skills and agents

What's changing? Beginning July 9, 2026, ServiceNow will begin rolling out third-party model providers as the default for out-of-the-box (OOTB) Now Assist skills and AI agents. The rollout is tied to individual store app release schedules, differe...

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Release Updates

Featured Platform Analytics: Adoption Guidance & Known Issues Reference (Updated August 2026)

Formerly published as "Getting Ready for Platform Analytics: Value, Gaps, and Fixes (2026)" Updated August 18, 2026 ▶ Jump to the Interactive Known Issues Companion | ▶ Jump to the Companion by Release & Version This page gives Platform Analytics c...

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Australia
Dashboard
Migration
PAe
Performance Analytics
Platform Analytics
Platform Analytics Experience
platform analytics migration
Platform Analytics Migration tool

Resolved! IP-based Certificate Discovery - How are Certificates related to Servers(CMDB CI) in OOTB CIM?

Hi everyone,I'm investigating the OOTB behavior of Certificate Inventory and Management (CIM) when running IP-based Certificate Discovery.From my understanding, the discovery process retrieves certificate information through the TLS Port Probe and st...

Question

Information about the best practice.

What are the recommended approaches and best practices for mapping asset information in the Service Catalog?

Question

ATF to add records using related list add button

Hi Community, I have a record producer for retail case. That record user is getting submitted using ATF. On that record which I have submitted, I have create problem ui action. It’s creating a record after clicking on it using ATF. Now under that pro...

Question

Can Now Assist in Virtual Agent generate answers from non-KB tables (e.g., Incident)?

Is it possible for Now Assist in Virtual Agent to use data from non-Knowledge Base tables (such as the Incident table) to generate responses?I was previously able to do this during testing in the Xanadu release. However, when trying again in a Yokoha...

Question

Transform Map: Need coalesce behavior on computer id field when name as marked as coalesce

Hi Community,I have a Transform Map where I have two unique fields:NameComputer IDCurrently, Name is configured as Coalesce = true in the Transform Map.Computer ID is also an important unique field, but I cannot simply enable Coalesce on Computer ID ...

Question

i want to display catalog item variable related sc_task on to platform analytics dashboard

i want to display catalog item variable related sc_task and another custom table variable, on to platform analytics dashboard. created a Database view by using the above said table. my ask is Catalog task is having few Variables, how to get them to d...

Question

How can I configure multiple ORDERBY fields as the default sort when opening a list from a Module?

ServiceNowモジュールからリストを開く際に、デフォルトで複数列のソートを設定したいと考えています。対象となるのはカスタムテーブルです。リストは、以下のソート順で開くようにしたいです。1. aaaa DESC 2. bbbb ASC 3. cccc ASC 4. dddd ASC フィルタビルダーでは、以下のエンコードされたクエリは期待どおりに動作します。ORDERBYDESCaaaa ^ ORDERBYbbbb ^ ORDERBYcccc ^ ORDERBYdddd 「並べ替えの...

Question

External users Service Portal login session returning false after Australia upgrade

we are facing an issue where external users are unable to access Service Portal through SSO after Australia upgrade. The login widget session check status script is returning false all the time when we login as external user in guest mode.gs.getSessi...

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Servicenow Login Issue

hi community, after completion of upgrade in test environment. There is a SSO login issue for users. Can you please assist how to resolve this issue. "Invalid SSO used for login. please contact your administrator" Regards,tulasi.

Question

Mobile App Builder Table Reference Cannot Retrieve Custom Table

Hi Community,I am experiencing an issue with Mobile App Builder. I created an applet with an Edit function, but I am unable to retrieve a custom table in the Table Reference field.Based on my research, it appears that the Table Reference field limite...

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CSM Case Visibility Issue: Department A users can view Department B cases in the CSM Portal

Hi, I need assistance with a CSM portal visibility issue. We have two separate CSM portals used by two different departments, and each department should only be able to view its own cases.Recently, users in Department A have started seeing cases tha...

Question

Restricting access to PA indicator scores

Hi, The documentation is scant, but I understand from this post that access rules for data collected by PA uses the tab Access control on the indicator or or on breakdowns. I have configured this both in my instance and in a PDI but there are no chan...

Question

How to customize the Knowledge Article preview popup in Service Operations Workspace?

Hi everyone,I'm trying to customize the Knowledge Article preview popup/modal in Service Operations Workspace (SOW).This is the modal that opens when an agent selects a Knowledge Article from the contextual search/OneSearch panel while working on an ...

Question

Remote process sync

We are currently implementing Remote Process Sync (RPS) in ServiceNow and are encountering an issue while publishing the outbound flow. For the outbound flow, we copied the basic outbound flow provided by ServiceNow and did not make any custom modifi...

Question

How to Filter Azure CI Ingestion in Service Graph Connector for Microsoft Azure?

Hello Team,We are using the Service Graph Connector for Microsoft Azure and would like to filter CI ingestion based on Azure resource tags. The payload received from Azure contains tags in the following format:"azureTags": [{"key": "BusinessUnit","va...

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