Products

Featured Ask Me Anything with the Flow by ServiceNow Team

Hi everyone, I'm Eric, a Product Manager at ServiceNow. I'm joined by a group of Flow by ServiceNow experts to answer your top questions. What we do We're part of the team shaping Flow and where it's headed next. Our favorite thing to do? Listen to ...

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Featured Stop Installing, Start Assessing: AI Readiness Has a New Home

If you have used the AI Readiness Evaluation store app to evaluate instance readiness for adopting ServiceNow Otto and Agentic AI capabilities in AI Search, Virtual Agent, IT Service Management (ITSM), Customer Service Management (CSM), and HR Servic...

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Featured Welcome to Flow by ServiceNow! Quick orientation.

This space is for Flow by ServiceNow: a new, standalone AI service desk that works inside Slack, Microsoft Teams, and email. You ask for help in plain language and it resolves the request. It runs without a full ITSM implementation or CMDB migration....

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Featured NLU Virtual Agent announced for deprecation

September 2026 ServiceNow is deprecating NLU Virtual Agent functionality as part of the broader transition to AI-native, LLM-based experiences: ServiceNow Otto. NLU-powered Virtual Agent topics, the NLU Workbench, and associated channel integration...

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Featured Introducing the QuickStart Implementation Series – Starting with USEM Episodes 1-6: Vulnerability Response

We are excited to welcome you to the Unified Security Exposure Management (USEM) QuickStart Implementation Series, your step-by-step video guide to implementing ServiceNow USEM from the ground up, starting with Vulnerability Response (VR). This s...

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Best Practices
Security Operations
ServiceNow Adoption
ServiceNow Implementation
Unified Security Exposure Management
Vulnerability Response

How do i contact support?

I am new here. I have got some issues. How do i get help? Do i just ask here?

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About Servicenow

Hi everyone, I am new to ServiceNow and want to learn it from basics to advanced level. Could you please guide me on where I should start and what topics I should learn step by step to become job-ready?Any advice or lea...

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How to Earn Learning Credits in ServiceNow?

Hi everyone,I would like to know how I can earn Learning Credits in ServiceNow.I have completed my ServiceNow certifications and I’m currently looking to continue my learning and build my profile through ServiceNow learning programs.Could someone ple...

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Security RX: From Lab Floor to Patient Bedside—ShiftZero with ServiceNow

Prevention Before Exposure: Identity & Asset Security for Healthcare & Life Sciences Your healthcare and life sciences organization operates across multiple risk frontiers; clinical floors, research labs, manufacturing facilities, distribution netwo...

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Armis from ServiceNow

Not able to see L1 Service Desk AI Specialist card on SOW

I have installed plugins for L1 service desk specialist and made all the configurations as per the snow documentation but not able to see L1 Service Desk AI Specialist card on service operations workspace?Any suggestions?

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Best Approach to avoid Unmatched CI and Unclassed Hardware records

Hello Community, We created custom CI Lookup rules based on OOB. Just adding a query line and else loop with OOB script. There are many Unmatched CI & Unclassed Hardware records are created. Previously I thought that IRE got invoke based on custom CI...

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How to avoid Unmatched CI and Unclassed Hardware records?

Hello Community, We created custom CI Lookup rules based on OOB. Just adding a query line and else loop with OOB script. There are many Unmatched CI & Unclassed Hardware records are created. Previously I thought that IRE got invoke based on custom CI...

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What is form Builder

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How to add recent search history to search on the ServiceNow mobile app?

I have a requirement to show a user's previous searches on mobile, as the web version already does. How can i add the search history to mobile app any idea?

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Track MCP Client Usage for SN MCP Servers with the Agentic Usage Overview Dashboard (Action Fabric)

What is the Agentic Usage Overview Dashboard? The Agentic Usage Overview Dashboard is where platform admins go to monitor usage from inbound agentic connections to MCP servers in MCP Server Console. It contains visualizations that help you asses...

Article
Best Practices

New Demand Workspace and Scrum Epics - what is currently best practice?

Hi Everyone, I was wondering, with the introduction of EAP + CWM and Agile 2.0 gradually becoming legacy, how should we approach creating Epics from Demand? I mean, especially with the introduction of the new Demand Workspace Page in SPW. We work wit...

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At a Glance' panel should remain collapsed by default when opening a case

Hi Team, I need to collapse at glance details in sidebar by default. Any way how we can achieve it?

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WSD Mobile: Workplace tab refreshing

We're using the WSD Mobile plugin, and specifically the Workplace tab/page on mobile. We're seeing it constantly refreshing - Scrolling up slightly causes it to refresh 3 times and revert the date to [todays date]. Is this a known issue or does anyo...

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Best scalable way to manage ServiceNow platform requirements for small teams

Hi everyone,I recently joined my organization as a ServiceNow Platform Admin. We currently have ITSM, and most ServiceNow platform requirements, enhancements, technical work, and development work are being tracked through Incidents or Catalog Request...

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Has anyone successfully setup the Webex Contact Center for ServiceNow version 2-new?

Hi All, I am about to migrate my Helpdesk phone system to Webex Contact Center. I have been working on trying to setup this brand new integration but having challenges and wondering if anyone has successfully set this up that I could work with. Ther...

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