Bell icon should show the notification in the ServiceNow homepage.

Manikya J V
Tera Contributor
When a particular field on a record is updated (select a field of your choice within the record of any table you like), there should be a notification received in ServiceNow instance that can be seen under the bell icon on the top right of the home page banner saying that the field is updated.
2 REPLIES 2

SatyakiBose
Mega Sage

Hello @Manikya J V 

In the main ServiceNow browser window, the bell icon that you see can be used to manage user notifications using the Core UI tab. Users can:

  • Enable/disable notifications
  • Add a new channel (email address, mobile device for push notifications, SMS, voice)
  • Disable receipt of specific notifications
  • Subscribe to subscribable notifications to receive notifications the user would not ordinarily receive
  • Apply a schedule to a notification

You cannot trigger a notification here if the value for the field has changed.

Please refer to the documentation here - https://developer.servicenow.com/dev.do#!/learn/courses/tokyo/app_store_learnv2_automatingapps_tokyo...

 

Susanne Bredal
Tera Contributor

Hi Manikya, 
It is provider -> notifications