Update fields on incident list view sys_pop

Patrick Slatter
Tera Guru

Morning! 

I am looking for information on how to update the sys_pop default ffew for the incident table list view. 

It looks like from default it is presenting all fields on the form. 

Can this be altered from the CXS view? Does a new sys_pop view need created somewhere?

PatrickSlatter_0-1672326012493.png

 

Any guidance would be greatly appriciated. 

 

Thanks!

1 ACCEPTED SOLUTION

@Patrick Slatter 

 

Please create a new view with name  "sys_popup" and set the field as you want to see on popup.

this will work.

SaurabhGupta_0-1673539252636.png

 

 


Thanks and Regards,

Saurabh Gupta

View solution in original post

11 REPLIES 11

Hi,
Clear your browser cache and do login and logout.

 

 

 


Thanks and Regards,

Saurabh Gupta

Hi,
Can you please give me a screenshot of your instance record with related list

https://yourinstance.service-now.com/sys_ui_section.do?sys_id=7825c0aa53a823004247ddeeff7b1227


Thanks and Regards,

Saurabh Gupta

PatrickSlatter_0-1672414783168.pngPatrickSlatter_1-1672414824180.png

 

@Saurabh Gupta  any thoughts? 

 

Thanks in advance!

Morning @Saurabh Gupta   and @Gunjan Kiratkar  Any thoughts on the above comment?

 

Thanks in advance!