Products

Featured Important Update on Legacy Reporting and Analytics with Australia Release

Subject: Important Update on Legacy Reporting and Analytics with Australia Release Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on your report...

blog
Australia
Dashboard
Migration
Performance Analytics
Platform Analytics
platform analytics migration
Upgrades

Featured Zero Copy Connectors are here: Unlock real-time enterprise data without the risk

Zero Copy Connectors are here: Unlock real-time enterprise data without the risk Every day, enterprises spend enormous amounts of time and resources just to move data around; syncing it across systems, replicating it into lakes and warehouses, and...

Article
Workflow Data Fabric
Zero Copy Connectors

Featured Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content. Knowledge Center for ServiceNow's Knowledge...

Article
AI Search
Best Practices
KCS
Now Assist

Featured The fastest way to learn Build Agent prompting? Ask Build Agent.

Three prompts. That's all it takes to go from "I don't know how to start" to a structured prompting guide for any metadata type Build Agent supports. The blank chat box is the new blank page. You open Build Agent in Studio, the cursor blinks...

Article

Featured What's New in Enterprise Architecture?

Enterprise Architecture — Feature Spotlight Each month, we highlight newly available key capabilities in Enterprise Architecture. Newest feature highlights are always at the top. Index MonthReleaseFeature(s)April 2026AustraliaAI-Powered Diagram Cha...

Article

Creating Cohort for user

Currently i am trying to create cohort group and i am not able to find events as my requirement for creating the following cohorts Started 1st Session → Clicked Incident in List Started 1st Session → Viewed Change Calendar Started 1st Session → Opene...

Question

To clone to an instance, you must have admin privileges on the target instance

We are facing the error: "To clone to an instance, you must have admin privileges on the target instance" while scheduling a clone from PROD to DEV.We had not encountered this error previously, but after the upgrade, it is now occurring even though t...

Question

Setup Primary and Secondary Coalesce for Transform Map

Hi All,I’m trying to load user data into the ServiceNow sys_user table using a transform map, and I have a specific coalescing requirement.From the incoming payload, I need to identify existing users using a priority-based (multi-level) coalesce logi...

Question

I need alert opened date should be populate on detection time filed in the incident

I need alert opened date should be populate on detection time filed in the incident, Please suggest how to achieve this requirement and i have tried below After Business Rule on incident table but not works: if (!current.u_detection_time && current.u...

Question

SOW – Reference fields showing multiple table options in DEV but not in TEST/PreProd

Hi all,In Service Operations Workspace (SOW), reference fields like Approval for, Caller, and Assigned to behave differently across environments.In TEST / Preprod, fields appear as simple reference fields.In DEV, the same fields expand into multipl...

Question

DocIntel Extraction Intermittent Failures - Now Assist Skill randomly failing after working perfect

Hi Community,Environment: Vendor InstanceServiceNow Version: ZurichIssue:DocIntel extraction was working perfectly until4 days ago. Now it exhibits intermittent behavior:- Sometimes extracts and populates fields correctly- Most of the time fails with...

Question

Need help creating a report using PA and Metric

Hi all,I'm trying to create a PA widget that will display the Average duration of a specific department to resolve the ticket.I'm confident that I set up the Data collection correctly, I'm messing somehow with the indicator, automated, and Source.The...

Question

Normalize company data coming from SCCM integration

Hi , Company records for Amazon are created appended with special characters. I found that these company records are coming from SCCM Import sets where they are using robust import set transformer. I cannot create any script to normalize the Amazon r...

Question

Issue in Making ready only for security field which is encrypted

we are making the security notes field and all other fields on the form as read-only when the security incident is closed but we are getting gray box on the form for security field but it should not show as grey box it show like above image but it is...

Question

Question about visibility of new catalog form

Former SN admin here, now coming back to forms creation after 5 years. I'm learning Catalog Builder, and had a question about form visibility. For background, I work at a university. In the 'Access' section, i had chosen "Faculty & Staff" for 'Availa...

Question

The custom SMTP server receives user replies, but these emails don't reach the ServiceNow instance.

Users are replying to emails on a new, custom SMTP server, but the emails aren't reaching ServiceNow.The custom SMTP server is receiving user replies, but these are not reaching the ServiceNow instance.We have disabled ServiceNow's custom SMTP server...

Question

Issue with CI Look up rules in vulnerability response

We have multiple CI look up rules in our instance in place. But the problem is if we have multiple CI's with same IP or some source field for a cloud Management agent class and Linux Server class then Discovered item is getting created for Cloud Mana...

Question

Notification for the Vulnerability Analyst role

Hi Community, in Vulnerability Response Security Exposure Management Workspace there is a Remediation Digest email notification in place for the Remediation owners email notification. Is there a separate oob email for the Vulnerability Analyst role w...

Question

Resolved! Hide Due Date in HRM Todos Summary

Hello, everyone,I would need support in trying to remove the duedate from the HRM todos Summary widget as highlighted below: Would you know the best way to do this?

Question

Unable to preview pdf that are being uploaded to HR Cases via HR Agent Workspace

Unable to preview pdf that are being uploaded to HR Cases via HR Agent Workspace. When uploading message "No preview available" appears. See attached. I have checked all settings and verified that plugins are all up to date. What am I missing?

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