Approvers unable to see related list data on change form but they can read if they navigate to list
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04-12-2024 08:27 AM
Hello all,
I would need the approvers to read the data and have added approver_user to read acl, when they see in the list the data is vsisible but when they see the related tab in change form the data is not visible.Please help.
Thanks & Regards,
Kavya
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04-12-2024 08:33 AM
Hi @Kavya16
To see artefact's, these roles required
sn_devops.admin, sn_devops.viewer
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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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04-12-2024 08:51 AM
Hi Atul,
Currently we cannot give these roles to all the approvers since have many approvers so I have added approver_user role to these tables so that they can views these records, unfortunately they are not able to see on the change related list, but can see in a list if I right click and open the list in the new tab.
Thanks,
Kavya
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04-12-2024 09:09 AM
ohhh that's wired. Might be some OOTB way or log a now support case.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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