Having Issue with Service portal page URL

[aja]

I am facing issue in service portal URL while i was changing URL manually irrespective of control page is redirecting to other page which wouldn't happen as per my requirement.

Example:- https:dev1234.service-now.com/al?id=al_home
id=al_home is service portal page this url should n't change as per my requirement is their any possibility to make readonly.
Suggest me how can we achieve this in service portal.

[Maik Skoddow]

Hi aja,

unfortunately it is not really clear what your issue is.

Please provide exactly what your expectations is and what happened.

Kind regards
Maik

[aja]

Hey Maik,

Thanks for the reply.

Issue with the Service portal URL,

If we are manually changing id=al_home url it is redirecting me to other page. which wouldn't happen as per my requirement. Can we make URL(browser) readonly in service portal.

Module :- ITSM- Service portal

If change highlighted URL manually below URL it was landing me to different page

[Ct111]

It seems something fishy was done earlier.

Have you created an entry for Page Route Map for this page by any chance so that it redirects from 

ai_home to some other page?

If yes then as per its concept it automatically get redirected to other page upon loading 

For reference check this :

https://docs.servicenow.com/bundle/paris-hr-service-delivery/page/product/human-resources/task/enable-page-route-hr.html

I would insist you to go the Page Route Map module and verify your settings.

Mark my ANSWER as CORRECT and HELPFUL if it helps

[aja]

It was not redirecting to other page if we are manually changing url it is redirecting me to other page. which wouldn't happen as per my requirement 

Module :- ITSM- Service portal

If change highlighted URL manually to below URL it was landing me to different page