Hi team,
I have a customer who has a Service Level based upon Change Success.
My intent is to use ServiceNow as a source of truth reporting on the SLA Tasks however I do not understand if it is possible to create non-time based measurements in ServiceNow to report on this capability.
I have built some reporting based on SNOW being the source of truth which I am attempting to standardise across multiple clients without building bespoke requirements for specific types of SLAs.
Is it possible to create non-time based Service Level tasks?
