Integration for Incident & Service Request via ESB (Ebonding) - build ServiceNow Interfaces

Pravitha
Tera Contributor

‎10-27-2023 12:43 AM

I want to implement an integration between two serviceNow instances for Incident Management & Service Request Management. But the requirement is to use a middleware called ESB load balancer will be the interim instance in between the two ServiceNow instances. We need to pass DACK and PACK, and share certificates for E-bonding.

Kindly help with the necessary steps and actions for implementation.

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Joe K2
Tera Contributor

‎11-15-2023 06:31 AM

I'm facing the exact same issue with a third party vendor.  Were you able to resolve this?

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Mathieu Lepoutr
Mega Guru

‎12-07-2023 03:33 AM

Hi Pravitha

 

Are you going to build an integration inhouse?

 

I suggest you cut back on that development time, and have a look at Exalate, which is a decentralized integration solution, where you can granuarly decide which data will be send over.

 

The integration between 2 servicenow's will have never been easier.

 

Thank you.

Kind regards,
Mathieu Lepoutre

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