SSO integration- Manager sync issue for duplicate names.

[nivethika]

Manager sync issue for duplicate names.

Users are getting populated from Azure and if they are getting the same name, manager of user is not getting populated correctly.

Suppose if there are 2 sam and both sam's manager are different but since name is same due to which manager name is not getting populated correctly.

Kindly help me solve this.

[Abbas_5]

Hello @nivethika,
Similar kind of requirement, please refer to the link below:
https://www.servicenow.com/community/now-platform-forum/how-do-we-merge-duplicate-users-following-in...

If it is helpful, please mark it as helpful and accept the correct solution.
Thanks & Regards,
Abbas Shaik

[nivethika]

Thank you Abbas. 

The requirement is 

We are syncing the users from Azure into ServiceNow, we are able to populate the different attributes of users from Azure such as email address, location and manager but in manager attribute from Azure, we can just pass First name and last name due to which it is causing issue in ServiceNow. When we are trying to populate the user's manager in ServiceNow, we do not have email address of manager from Azure and due to which it is incorrectly populated

For example: there are 2 managers with the same name, then a wrong manager is being populated to a user due to same name.

[nivethika]

Thank you Abbas. 

The requirement is 

We are syncing the users from Azure into ServiceNow, we are able to populate the different attributes of users from Azure such as email address, location and manager but in manager attribute from Azure, we can just pass First name and last name due to which it is causing issue in ServiceNow. When we are trying to populate the user's manager in ServiceNow, we do not have email address of manager from Azure and due to which it is incorrectly populated

For example: there are 2 managers with the same name, then a wrong manager is being populated to a user due to same name.