Products

Featured Deep Dive: Copy/Paste APM Charts into Service Observability

With our Zurich release, we are super excited to bring support for a new type of monitoring use case to Service Observability. Replicate your favorite charts from third party APM and Cloud providers, right inside of ITOM, no data ingestion required. ...

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AIOps
Service Operations Workspace

Featured Preparing for your IRM Risk Management adoption

Note: This is a developing series, and we’ll continue to release new content over time. Bookmark this page to stay up to date and let us know in the comments what topics you’d like to see. Welcome to the Speed Learning Series for IRM Risk Managemen...

Article

Featured Now Assist AI Agents prompting guide

Learn how to write powerful and reliable instructions for your Now Assist AI agents Whether you're just getting started building your own Now Assist AI agents, or you're looking to optimize your existing AI agents, see the attached prompting guide ...

Article

Featured Important Update on Legacy Reporting and Analytics with Australia Release

Subject: Important Update on Legacy Reporting and Analytics with Australia Release Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on your report...

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Migration
Performance Analytics
Platform Analytics
platform analytics migration
Reporting

Featured 2025 Risk & ESG Events

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How to use one Flow Action output in another Flow Action?

Question

How to fetch setPrefrence value from client script to UI page

Hello Experts, Need help to fetch setPrefrence value from onchange client script to UI page. I want to get current record sys_id This is my client script: if (newValue) { // or use the numeric value if applicable alert(newValue); // Op...

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AWA Queue Trigger Question

I have a queue called: Agent Chat Queue The max wait time is 3 minutes:If the max wait time is hit. I have a queue trigger that calls a custom VA flow called "No Live Agent Support Fallback". In the VA chat conversation when the max wait time is hit ...

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Virtual Agent

List collector variable choices are visible based on other list collector type variable choices

Hi Everyone,Actuallay my end user trying to select multiple option.So i just change the variable type from Slect box to List Collector1-reuirement-Landscape - SandboxRoles - it support and functional supportClient - 300 and 450 2.requirement-Landsca...

Question

I Want to show the list of principal class CI's in the configuration item field in incident, change

I want to show the list of principal class ci's present the cmdb_ci.list in incident and change request forms in configuration item field.

Question

Avoid attachments less than 10kb to get attached to incidents received via reply email to servicenow

Hello Everyone,When servicenow receives emails as reply we have a inbound email action it by default oob attaches the attachments to the target incident/record .Now we wanted to avoid less than 10kb files to get attached to the target record.for imag...

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Reporting creation

Hi Members, Greetings! We are required to create reports. In the CMDB health dashboard, we have an overall score, which is a combination of completeness, compliance, and correctness.Requirement: The user wants to populate the overall score based on...

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Project Workspace

Hello guys,which roles do you need in order to enable the function to start a new project workspace or add new tasks to existing ones?I already should have the needed roles, so i dont know any further - thanks forward

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Agile Development

I have a issue while Exporting to PDF in Project Workspace

I have a issue while Exporting to PDF in Project Workspace . I was Export into PDF in for one of my project in project workspace . i.e Project Workspace > in All project select a Project > Status Report > Export to PDF is showing an Error and I 'm u...

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Event rule and alert management

Hi Team, I am new to event rule and alert management rule. I have a requirement:I have to create event rule and alert management. The requirement is, Add the following conditions to the new alert rule: CI Class = Cloud Service Account OR CI Class = R...

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How can I add a dashboard with interactive filters to a Service Portal in ServiceNow using XML?

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Resolved! External Content Connector - SharePoint - Where are index documents stored?

Hello, I am setting up the SharePoint External Content Connector. I have ran a full document crawl and a user mapping crawl. Both have completed and have found various documents. 151 of those documents have been indexed. My problem is creating the i...

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Boost employee productivity with Now Assist & Microsoft 365 Copilot integration in MS Teams

In today’s digital workplace, employees expect fast, intelligent support that’s embedded directly into their daily tools. That’s exactly what the integration of Microsoft Copilot and ServiceNow’s Now Assist within Microsoft Teams delivers. This artic...

Article

Default URL of KB Article to Permalink URL in Service Portal

Hi, I work on a custom application and we use a custom service portal. The portal has lots of widgets and buttons int it and end users are using it currently. When we click on KB Category Tree and select one article and click on it then it opens wit...

Question

Now Assist in Virtual Agent - Branding:menu items not visible

Hello Everyone, I recently installed Now Assist in Virtual Agent. I want to add a menu item on the support page that is a link to a catalog item, however when I try to add an option of link or text type the option does not appear. I attached a scre...

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