Unable to see variables in the Catalog Task

Nilanjan1
Mega Sage

‎01-21-2022 09:36 PM

Unable to see catalog variables for an ITIL user but visible for an admin user. It was working prior to upgrade of the ServiceNow instance to Rome. I have followed the following -- Removed all the variables from the slush bucket of the flow designer and update the type === Global in the variables section. I am not sure what changed to see this behaviour?

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6 REPLIES 6

Nilanjan1
Mega Sage
In response to shloke04

‎01-25-2022 07:52 AM

Hello Shloke, 

There was a business rule that was causing the issue. 

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shloke04
Kilo Patron
In response to Nilanjan1

‎01-25-2022 09:53 AM

Glad that it got resolved.

If your query is resolved, please mark the answer as correct and close this thread for others.


Regards,

Shloke

Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke
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