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Unable to select incidents opened for last 15 days as there is no option on incident SLA table while doing reporting

VIKAS MISHRA
Tera Contributor

Hello Team, 

I have to schedule one report twice in a month which should have incidents opened for last 15 days (last 15 days option is not available) and first time job will run on 15th (incidents opened between 1st-15th), second time it will run on 30th of the month (incidents opened between 15th-30th). I am unable to put correct filter condition also not sure if script will be included for this requirement, please suggest.

Thanks You 

5 REPLIES 5

Boyan1
Kilo Sage

Hello,

You can use relative operand. The filter will look like this

find_real_file.png

 

Best regards,

Boyan

Hello Boyan,

Thank you for your response!

Opened relative after 15 days ago : As I said in first run it should include incidents opened b/w 1-15 and run on 1st of month then 2nd time it should include incidents (opened b/w 15-30th) does this filter take data like this only or I need to do anything else? 

Hello, 

It all depends on how you schedule the report if you run a schedule every 15 days, it will do the trick.

Best regards,

Boyan

Sorry I will schedule it for 15th of month then 30th of month.