VIP User - Flag - add to Workspace

[Navneet3]

The VIP color flag is not showing up in Agent workspace Incident form.

The VIP flag shows in the platform but not in Agent Workspace.

How do I add the flag to worksapce?

Thank you

[Musab Rasheed]

Highlight list won't work for Reference fields , see below doc.

https://docs.servicenow.com/bundle/quebec-servicenow-platform/page/administer/workspace/task/highlight-list-fields.html

I suggest you create VIP flag and set to true in case of VIP ticket and use Highlight list method to make this work

Mark my answer as correct if that helps

[Ian Mildon]

While it may not be ideal, I did find that it was possible to add a true/false "flag" to the Form Header for our Incident table:

Workspace Experience>Forms>Workspace Form Headers

From here I opened the "incident" table entry and added a new "Secondary Values" entry called "caller_id.vip" which is referencing the VIP field on the caller_id record.

It looks like this for a non-VIP: