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Featured Platform Analytics Enablement Toolkit

  Platform Analytics: Performance Analytics & Reporting is now a unified experience within the platform, allowing a single entry point into analytics.   Maybe you are wondering, what is the Platform Analytics experience? Check out the short video be...

  • blog

Featured How do I Learn UI Builder? Fundamentals Now Learning Course FREE & Updated for Yokohama!

  Learning UI Builder: Yokohama Edition! Good news everyone! We have some awesome updates for you when it comes to getting started with UI Builder. We have released the Xanadu update for the Now Learning UI Builder Fundamentals course, and it's...

  • Article
  • Getting Started : Next Experience
  • UI Builder : Next Experience

Featured Zurich Release Deep Dive Blog – HRSD

Zurich Release Deep Dive – HRSD     This blog aims to be a deep dive blog on the features coming in HR Service Delivery space as of the July 2025 Store/Zurich Family Release. Some of the features may have dependency on a family release. This will be...

  • blog
  • Case and Knowledge Management
  • Enterprise Onboarding and Transitions
  • Human Resources Service Delivery

Featured Platform Analytics Migration Central

Introducing Platform Analytics Migration Central   Welcome to your one-stop destination for everything related to ServiceNow Platform Analytics migration.   Whether you're just starting your journey or refining your strategy, Platform Analytics Migra...

  • blog
  • Platform Analytics
  • Platform Analytics Experience
  • platform analytics migration
  • Platform Analytics Migration tool

Unable to export Data Visualization in Yokohama version

Users from my instance created Data Visualization as Pivot Table like the below image. When I click export the popup shows this message Export Failed. Please contact system administrator. Export the data visualization Export fail message pops up => H...

  • Question

Error : Inbound Action (Unable to locate the Record)

Hello @Everyone,Recently, we encountered an issue in the production environment, which has been live for about 4 months.This issue is related to email-based HR case creation via inbound actions.We observed that for some tickets, when an agent adds ad...

  • Question

How do we make a catalog item for a subscription?

If I'm asking this in the wrong place, please let me know. I don't even know if I'm phrasing or describing my issue properly. Is there any advice, documentation, or resources on how to have the core ITSM product handle a "subscription" service or ren...

  • Question
  • Cost Management (ITSM)
  • Digital Portfolio Management
  • Expense Line
  • Procurement
  • Service Catalog

User should not be able to raise incidents via self service

Hi Team, I have a requirement that users should not be able to raise incidents via self-service view.To restrict this, we have disabled the UI Action - 'New' from the Self-Service module. But some users are searching incident.do and the form is getti...

  • Question

Not authorized to send an email

Hi, We have upgraded our prod instance to zurich, when we try to send an email from case record sn_customerservice_case by using the template called email, when we try to send it to it is showing as not authorized to send an emailPlease help on this 

  • Question

Override OOTB notifications on RITM

HI @Ankur Bawiskar I have a requirement where i want to override the OOTB notifications sent when RITM worknotes is updated , i want to send my own customized notification when worknotes is updted , without deactivating the OOTB notificatiosn.

  • Question

Date field Configuration in Service Catalog

Dear Experts, We have a requirement in which the date field(Expiry date) will take the date field value as a range from todays date to five year .Any date apart from that I will throw an error message as the date has to be in that range only. Please ...

  • Question

Mandatory checkbox in HTML in custom widget

HTML-----<div class="col-md-12"><div class="col"><input type="checkbox" ng-model="c.formInput.emailCheck" name="email" id="email" ng-disabled="c.formInput.postCheck"> {{data.messages.email}}</div></div><div class="col-md-12"><div class="col"> <input ...

  • Question

Resolved! Major Incident Management Field Icon

Hello Everyone reading this..I wants to add a danger icon/image in Incident record inside the 'Number' field(just right to numbers), whenever the incident state will be major incident accepted so that it can get differ from the P1/any other incidents...

  • Question

Flow Designer

There is one flow designer created where if requested select the options and according to options approval group trigger. But for example if user select 4 options it will trigger four approval group and anyone one of the approval user approve the req...

  • Question
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