Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Asset "State" field choices, repeat in dropdown

WB
Tera Expert

I noticed the OOB Hardware Asset form's "State" field is showing repeating choices for In Use and In Stock, only differing in capitalization (screenshot below).  Haven't noticed it prior. Possibly started a few months ago with an upgrade to UTAH.   Has anyone experienced this same issue and know the solution?   Thank you in advance.

Duplicate Asset States in Dropdown.jpg

1 ACCEPTED SOLUTION

AshishKM
Kilo Patron
Kilo Patron

Hi @WB ,

Check the details in sys_choice table , my instance on tokyo but "In Use" and "In Stock" showing only once.

You can set "Inactive=true" if not used by any asset else update the asset first and inactivate it.

 

-Thanks

Ashish

AshishKMishra


Please mark this response as correct and helpful if it helps you can mark more that one reply as accepted solution

View solution in original post

5 REPLIES 5

WB
Tera Expert

Thank you to everyone who responded.  Each suggestion helped me with the diagnosis and solution.  In the end, I elected to mark the choices as "inactive=true", since I couldn't find any assets using the States where both words were upper cased (IStock, IUse), and couldn't find it coming in.