How to create a report on Incident tickets that are assigned to groups with no members?
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11-27-2023 03:23 PM - edited 11-27-2023 03:26 PM
We just implemented SNOW in our organisation and there are a lot of assignment groups which has no members. I am trying to create a report so that I can easily identify groups with tickets in its queue but has no members.
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11-27-2023 10:36 PM
Hello @Passion_of_SNOW,
Based on your requirement you can select a Table - incident
Filter condition in the report - assignment group is XYZ and assigned to is empty
You can try this:
Mark my correct and helpful, if it is helpful and please hit the thumbs-up button to mark it as the correct solution.
Thanks & Regards,
Abbas Shaik
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11-28-2023 12:06 AM
Hello @Passion_of_SNOW
Create client callable script include and call that in reports
Ex
script Include
reports condition
and select table incident
Regards,
Ayan Murshad