How to create a report on Incident tickets that are assigned to groups with no members?

Passion_of_SNOW
Tera Contributor

We just implemented SNOW in our organisation and there are a lot of assignment groups which has no members. I am trying to create a report so that I can easily identify groups with tickets in its queue but has no members. 

 

 

2 REPLIES 2

Abbas_5
Tera Sage
Tera Sage

Hello @Passion_of_SNOW,
Based on your requirement you can select a Table - incident
Filter condition in the report - assignment group is XYZ and assigned to is empty


You can try this:

Abbas_5_0-1701152683873.png

 

Mark my correct and helpful, if it is helpful and please hit the thumbs-up button to mark it as the correct solution.
Thanks & Regards,
Abbas Shaik

 

ayan_murshad
Tera Guru

Hello @Passion_of_SNOW 

Create client callable script include and call that in reports

Ex 

script Include

ayan_murshad_0-1701158739485.png

reports condition

ayan_murshad_1-1701158799166.png

and select table incident

 

 Regards,

Ayan Murshad