How to disable child tickets after connecting it Parent ticket

zaxjun · ‎10-19-2023

I wanted to disable all the fields in child tickets if it will be connected to a parent incident(not implemented). The only way to update it is thru the parent incident(which is already implemented)

Any idea what's the best way to disable it?

And enable again if disconnected to a parent ticket.

Thank you!

Community Alums · ‎10-20-2023

Hi,

You can write a onLoad client script which makes all fields read only on the child incident. For your reference, I have created a quick short video. Let me know if you have further questions.

Please mark this comment as Correct Answer/Helpful if it helped you.

Cheers,

Hardit Singh

View solution in original post

zaxjun · ‎10-20-2023

Thank you! This is the perfect solution.

Eswar Chappa · ‎10-20-2023

Hi @zaxjun

Can you please mark my reply as helpful for the other readers benefit.

Cheers, hope that helps

Eswar Chappa

*** Please mark as "Correct" or "Helpful" as appropriate ***