how to edit the VA widget

hemantnh
Tera Expert

how can i disable this option and the 

 

hemantnh_0-1712240939063.png

 

1 ACCEPTED SOLUTION

Yes and I already replied multiple times on that. Is it that you don't know where to find the conversational interfaces settings? and the branding record?

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

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~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

LinkedIn

View solution in original post

9 REPLIES 9

Can you share a screenshot?

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

---

 

~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

LinkedIn

i want t edit the marked option

hemantnh_0-1712299869133.png

 

Yes and I already replied multiple times on that. Is it that you don't know where to find the conversational interfaces settings? and the branding record?

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

---

 

~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

LinkedIn

yes, i don't know where to find the conversational interfaces settings and the branding record.

 

Ramya V
Kilo Sage

To Edit and Disable Menu Items in Branding

Step 1: Go to the All Navigator, and search for Brandings. Open the [sys_cs_branding_setup] table.

Step 2: Find and open the branding record that suits your requirement.

Step 3: Ensure that you are in the correct application scope. Scroll to the bottom of the record to see the Menu Items section.

RamyaV_2-1729493321604.png

Step 4: To disable a menu item, simply set the Visible field to False.

Step 5: To edit the menu item, click on the Preview and then hit the Open Record button.

RamyaV_1-1729493310214.png

Step 6: Make the required changes to the Menu Item values as per your needs.

RamyaV_0-1729493299153.png