Inbound action set Priority based in the body of email (Critical-1) (Warning -2)(Info-4)

[Xhare]

Hi Team,

How can we set up the Incident Priority created by Inbound actions.

Example:

email body contains Critical set to Priority 1- Critical

email body contains Warning set to Priority 2- High

email body contains Info set to Priority 4 -  Lower

[Himani_14]

Hi @Xhare ,

Please check below link :

https://www.servicenow.com/community/developer-forum/how-to-set-incident-priority-from-email-subject...

Hope it will help.

Thank you 

[Sarika S Nair1 · Accepted solution]

Hi @Xhare 

try below inbound script 

if(email.body_text.indexOf('Critical')!=-1){

current.priority='<choice value of priority 1 - critical>';

}else if(email.body_text.indexOf('Warning')!=-1){

current.priority = '<choicevalueof priority 2 - High>';

}

else if(email.body_text.indexOf('Info')!=-1){

current.priority ='<choicevalueof priority 4 - Low>';

}

current.insert();