want to know how can i give access to a user who is not the member of that given group

[Smrutiranjan]

HI ,

As i am new to servicenow, i have a requirement that a user is not able to access a given group but as per requirement  she need the access so that  she can use all the facilities provided by the group .How can i get this done in servicenow .can any one have any suggestion?

for an example she is the member of group1 and group2 and she can raise a ticket for both but she want to raise a ticket for that group where she is not the member. so how can we provide the access to her.

[AndersBGS · Accepted solution]

Hi @Smrutiranjan  ,

There are many different things in your requirement:

• user is not able to access a given group - what do you mean?
• use all the facilities provided by that group - what do you mean?
• Why can't she raise a ticket for the third group? in general, every user can raise ticket for any group within ServiceNow unless you have made some custom restrictions.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders