When we click on AI Search Result from ESC Portal, it is redirecting to native view from ESC Portal

Epapra Polugari
Tera Contributor

Hello All, 
We recently enables AI Search and we use ESC Portal. 

When we click on AI Search Result suggestions from global search bar, the system is taking us to the native view from. 
Have gone through many articles and unfortunately none has helped me. 

 

Please Help 

3 REPLIES 3

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Epapra Polugari 

 

Is any property missing , maybe ? If not raise a Hi Ticket.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Hi Atulya, 
Any specific property?

Hi Epapra,

Did you get any solution for this issue