Operational Technology (OT) Manager Foundation

  • Release version: Australia
  • Updated March 12, 2026
  • 3 minutes to read
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    Summary of Operational Technology (OT) Manager Foundation

    The Operational Technology (OT) Manager Foundation is designed to streamline processes within the Industrial Workspace by managing OT device data effectively. It integrates generative AI capabilities, agentic workflows, and AI agents to enhance operational efficiency. Access to these features depends on your ServiceNow license and regional availability.

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    Key Features

    • Generative AI Capabilities: Utilize AI-driven tools and workflows tailored for OT management to automate and optimize tasks.
    • Agentic Workflows and AI Agents: Leverage automated agents and workflows to handle complex OT processes efficiently.
    • Configurable Application: Customize the OT Manager Foundation to suit your organizational needs within the ServiceNow platform.
    • Regional and Regulatory Considerations: Certain AI features and model providers may be restricted based on region, data center, or regulatory compliance requirements, such as FedRAMP, NSC DOD IL5, or Australia IRAP-Protected environments.

    Data Processing and Privacy

    Data from your ServiceNow instance may be transferred to centralized environments or third-party cloud providers like Microsoft Azure for processing, following ServiceNow’s internal policies and compliance standards. Inputs, outputs, and edits generated by the application are collected to improve ServiceNow AI technologies. Customers have the option to opt out of data collection as needed.

    AI Usage and Limitations

    The OT Manager Foundation employs AI and machine learning, which may not always produce fully accurate or complete results. Customers are responsible for validating AI outputs, especially in sensitive areas such as healthcare, finance, legal, or security. Human oversight is strongly recommended, and decisions should not rely solely on AI-generated content. Users must comply with ServiceNow’s AI Acceptable Use Policy.

    Support and Troubleshooting

    • Access the ServiceNow Community on AI and Intelligence for peer support.
    • Search the Known Error Portal for documented issues and resolutions.
    • Contact ServiceNow Customer Service and Support for additional help.

    Use the Operational Technology (OT) Manager Foundation to help streamline processes in the Industrial Workspace related to your OT device data.

    Get started

    Note:
    Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see ServiceNow product tiers.
    Important:
    • Not all model providers are available for customers with in-country SKUs, and some Now Assist products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
    • Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
    • Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
    • Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.

    Troubleshoot and get help

    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect incident data (for Incident Assist and Knowledge Assist) and chat transcripts (for Chat Assist). Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.

    For more information, see the Now Assist documentation.